Sign upLog in
Customer Service Jobs in Wilmington, DE

Customer Service Representative Order Management & Customer Support

On-Board Companies

Wilmington, DE

Apply
JOB DETAILS
SALARY
$25–$25 Per Hour
SKILLS
Auditing, Best Practices, Billing, Business Solutions, Business Strategy, Business Support, Call Centers, Communication Skills, Consulting, Continuous Improvement, Contract Manufacturing, Customer Relations, Customer Service Management, Customer Support/Service, Demand Forecasting/Planning, Design Services, Documentation, ERP (Enterprise Resource Planning), Facilities Management, Facilities and Maintenance, Finance, Freight Forwarding, Industrial Engineering, Interpersonal Skills, Inventory Management, Manufacturing, Market Segmentation, Marketing, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft SharePoint, Microsoft Word, Multitasking, On Site Support, Order Delivery, Order Management, Order Processing, Order/Customer Fulfillment, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Process Development, Process Improvement, Product Management, Project/Program Management, Provider Contracting, Quality Management, Quality Metrics, Realtime Transport Protocol, Retail, SAP ECC (fka SAP R/3 and SAP ERP), Sales, Salesforce.com, Sarbanes-Oxley Act (SOX), Supply Chain Management, Warehousing
LOCATION
Wilmington, DE
POSTED
4 days ago

On-Board Services is hiring a Customer Service Representative – Order Management & Customer Support in Wilmington, DE


Subject Line: Position Title and State you are located

resumes@onboardusa.com

For immediate consideration please send your resume to
 
About Us:
On-Board Services, Incorporated is an on-site contract service provider for a local manufacturing entity providing full time positions to our employees. We offer benefits as well as 401k.
 
Position Details:
Title:Customer Service Representative – Order Management & Customer Support
Position Type: 1 year contract with additional opportunity contingent upon performance and continued business need
Job Location: Wilmington, DE   
Shift: 1st Shift
Benefits: 401K, Dental insurance, Life Insurance, Medical Insurance, Vision Insurance, PTO 
Compensation: $25/HR

Position Overview
The Customer Service Representative serves as a customer-focused liaison responsible for promoting and implementing functional excellence while providing domestic customer service based on business and customer needs. This role supports the continuous improvement of quality processes through best practices, training, and auditing.
The Customer Service Representative must develop a thorough understanding of the domestic order management system, as well as all applicable policies and procedures. Experience with SAP R/3 (or equivalent), order entry, pricing, documentation, and invoicing is required. Knowledge of quality systems and previous business experience are preferred.
This position offers the opportunity to become proficient in multiple business applications, including SAP R/3, SharePoint, and Salesforce.com, while supporting various business units. The incumbent will work closely with demand and supply planners, market segment teams, customer service representatives, manufacturing sites, warehouses, regional contacts, freight forwarders, carriers, finance teams, and customers to ensure customer needs are met while maintaining quality standards.

Responsibilities include, but are not limited to:
  • Responding to customer inquiries
  • Utilizing business unit tracking systems
  • Resolving customer disputes
  • Issuing credit and debit memos
  • Processing samples and rebates
  • Monitoring sales orders throughout the order fulfillment process
  • Maintaining accurate documentation and customer records
This position also requires a thorough understanding of and active participation in the corporate Sarbanes-Oxley (SOX) Section 404 compliance process as it relates to customer service.

Minimum Skills Required
  • Demonstrated experience as a Customer Service Representative beyond call center and/or retail customer service.
  • Previous knowledge of the Sales-to-Cash (STC) and Requisition-to-Pay (RTP) processes is preferred.
  • Excellent verbal communication and interpersonal skills with internal teams, including Customer Service, Manufacturing, Supply Chain, Product Management, Sales, Marketing, Finance, Warehousing, and Transportation, as well as external customers.
  • Minimum of 6 months to 1 year of SAP R/3 (or equivalent ERP) experience, including order entry, delivery creation, and invoicing.
  • Intermediate to advanced proficiency in Microsoft Office, including Excel, Word, and PowerPoint. Microsoft Office assessment scores must be included.
  • Experience with Salesforce.com and SharePoint is preferred.
  • Ability to adapt quickly to changing priorities, business conditions, and personnel while maintaining a professional and customer-focused approach.
  • Strong problem-solving skills with the ability to identify process improvement opportunities and implement change.
  • Demonstrated ability to multitask, manage projects, and translate business needs into practical implementation plans.
  • Proven flexibility and adaptability in a fast-paced, team-oriented environment.
  • Excellent organizational skills with the ability to:
    • Provide accurate follow-up
    • Understand inventory management
    • Support business unit strategies
    • Translate strategic objectives into effective customer service practices
Education and Experience
Required
  • College degree
  • Previous customer service experience
  • SAP R/3 or equivalent ERP experience
Preferred
  • Bachelor's degree
 
www.onboardusa.com

Apply Today!

 
On-Board was founded in 1976 by Robert L. Wilson to provide Engineering and Design services to the chemical manufacturing industry. Today, On-Board is a thriving privately held family of companies with services including: Consulting, Professional Engineering, Industrial Maintenance and Facility Management, Contracted Manufacturing and Production Services, as well as Temporary Staffing and Recruiting throughout North America.

The On-Board Family of Companies conducts operations through its Corporate Headquarters located in East Windsor, NJ along with Regional Offices in New Castle, DE and Wake Forest, NC.  On-Board’s Mission is to provide “Flexible Service by applying the talents of our people, work processes and technology to meet our clients’ expectations in a Safe, Responsible and Dependable manner.”

On-Board Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, sex, national origin, age, disability or genetics.
 
JD# 25-01153
INDOJ
 
 

About the Company

O

On-Board Companies

Resume Resources

Free Resume TemplatesFree Resume Builder

Similar Job Searches

Customer Service Representative Jobs in Chester, PACustomer Service Representative Jobs in Garden City, PACustomer Service Representative Jobs in Camden, NJCustomer Service Representative Jobs in Norristown, PA