Billing, Call Centers, Communication Skills, Corporate Policies, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Dental Insurance, Detail Oriented, Energy & Utilities, High School Diploma, Interpersonal Skills, Maintenance Services, Microsoft Office, Multilingual, Multitasking, Order Processing, Problem Solving Skills, Resolve Customer Issues, Spanish Language, Sustainability, Team Player, Time Management, Vision Plan
Customer Service Representative
Position Overview
Optimum Energy Group is seeking a motivated and customer-focused Customer Service Representative (CSR) to join our team in Orem, Utah. This role is responsible for delivering exceptional support to customers by addressing inquiries, resolving issues, and ensuring a positive experience with our energy solutions and services.
Key Responsibilities
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Respond promptly to customer inquiries via phone, email, and chat
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Provide accurate information about products, services, billing, and account details
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Resolve customer concerns efficiently while maintaining a professional and empathetic tone
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Process orders, service requests, and account updates
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Document customer interactions in CRM systems
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Collaborate with internal teams to escalate and resolve complex issues
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Follow up with customers to ensure satisfaction and issue resolution
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Maintain up-to-date knowledge of company offerings and policies
Qualifications
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High school diploma or equivalent (Associate's or Bachelor's degree preferred)
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1–3 years of customer service experience (energy or utilities industry a plus)
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Strong communication and interpersonal skills
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Problem-solving mindset with attention to detail
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Ability to multitask and manage time effectively in a fast-paced environment
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Proficiency with Microsoft Office and CRM software
Preferred Skills
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Experience in call center or customer support environment
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Familiarity with energy services or sustainability solutions
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Bilingual skills (Spanish preferred but not required)
Compensation & Benefits
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Competitive hourly wage or salary (based on experience)
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Health, dental, and vision insurance
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Paid time off and holidays
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Opportunities for career growth and advancement
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Ongoing training and professional development
Work Environment
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On-site position in Orem, UT (with potential hybrid options based on performance)
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Collaborative, team-oriented culture focused on innovation and customer satisfaction
How to Apply
Interested candidates are encouraged to submit their resume and a brief cover letter outlining their relevant experience and interest in the role.