Customer Service Representative

Pay Rate: $20 per hour
Work Mode: Remote with onsite meetings once a month or as needed
Location: Oriskany, NY

Summary:

• Strong Excel skills, creating formulas and understanding data
• Strong customer service skills with empathy for difficult situations

Responsibilities:

• Manage assigned caseload of claims that were overpaid due to various reasons to ensure proper recovery follow-up and adherence to established guidelines
• Update and maintain accurate records of recovery activities in various claims applications
• Adhere to established policies and practices to resolve overpayment issues
• Assist with referrals to vendors and follow-up on the status of pending claims with a recovery agency and/or vendor
• Write and send out letters with detailed calculations
• Handle incoming and outgoing calls with various customers
• Assist with tax inquiries related to overpayments/repayments
• Perform other related duties as assigned or required
• Review, update, and explain tax details associated with the overpayment details

Requirements:

• Minimum 1 year of customer service experience, including outbound phone work or similar experience
• Intermediate proficiency in Microsoft Excel (including formulas and formatting)
• Strong mathematical and analytical skills
• Excellent documentation skills, with the ability to interpret and follow process documentation
• Effective written communication skills, including professional letter writing
• Ability to multitask and maintain focus in a fast-paced environment
• Comfortable working in a matrixed organizational structure
• Highly self-motivated with strong attention to detail