Provide high-quality customer service by handling inbound phone inquiries related to employer-sponsored life insurance policies
Follow pre-established guidelines and instructions to assist customers accurately
Process customer transactions, prepare correspondence, and ensure timely resolution of requests
Maintain a strong focus on customer satisfaction and service excellence
Common Customer Support Topics:
Enrolling in or updating life insurance coverage
Confirming or changing beneficiaries
Explaining policy provisions (coverage details, reductions, exclusions, etc.)
Assisting with continuation of coverage after retirement or leaving an employer
Providing status updates on customer requests
Handling billing-related inquiries
Customer Care Advocate – Oriskany – Group Life Products
Location: Oriskany
Anticipated Start Date: August 3, 2026
This is a hybrid role with in-person training followed by a primarily work-from-home setup.
This role supports MetLife’s Group Life customers by delivering high-quality customer service and assisting with inquiries related to life insurance policies offered through employers. The position begins with structured in-person training followed by a virtual work setup, requiring strong adaptability, communication skills, and customer focus.
Training & Onboarding
Onboarding: First 3 days
Training Period: 08/03/2026 – 09/08/2026 (In-person)
Training Hours: Monday–Friday, 8:30 AM – 5:00 PM EST (30-minute lunch)
Nesting Period: 09/09/2026 – 09/22/2026
No time off is permitted during training until the end of nesting
Work Schedule
Must be available Monday–Friday between 8:00 AM – 11:00 PM EST
Post-training schedules are assigned via a performance-based ranking system
Employees bid on shifts based on:Progress check scores
Behavior ratings (attendance, participation, adaptability, etc.)
Flexibility is required as schedules may change based on business needs
Work Setup & Requirements
Hybrid structure: Virtual work with in-person training
Occasional in-office requirement (once per month or during technical issues)
Must have:High-speed wired internet (500–650 kbps minimum; no Wi-Fi or hotspots)
Quiet, secure workspace
Camera enabled for meetings, training, and coaching
Experience Requirements
High school diploma or equivalent (required)
1–3 years of customer service experience (preferred)
Works under direct supervision
Equipment Provided
Laptop, dual monitors, keyboard, mouse, docking station
Equipment must be returned within one week after assignment ends