Customer Service Representative

Customer Service Representative

Location: Oriskany, NY – Must live within 1 hour commute Training is Onsite (3-5 weeks)

Pay Rate: $20/hr (W2, Weekly Pay + Benefits) Assignment Length: 3-6+ months (Extension/Conversion possible, based on performance, Business need) Start Date:ASAP

Training & Schedule: Training: 3 weeks (Mon–Thu onsite, Fri virtual) | 8:00 AM – 5:00 PM EST | No time off during training Nesting: 2 weeks (extended training support Post-Training: Remote with occasional onsite visits for meetings/events Work Hours: Shifts between 8:00 AM – 11:00 PM EST, Monday–Friday (must be flexible)

Role Overview

Join the Dental Global Customer Solutions team as a Customer Care Advocate, providing professional, empathetic support to dental customers. You'll respond to calls and emails, research policy details, process transactions, and deliver exceptional service experiences.

Key Responsibilities

• Handle inbound customer inquiries via phone/email
• Provide accurate info on products, policies, and claims
• Process requests using systems like Salesforce, Word, and Insight
• Build trust through strong communication and empathy
• Uphold service standards while resolving issues efficiently

Requirements

• High School Diploma or GED
• 1+ year customer service experience (call center, retail, or hospitality)
• Comfortable navigating multiple computer systems and screens
• Flexible availability Mon–Fri, 8 AM – 11 PM EST
• Must live within 1 hour of Oriskany, NY

Preferred

• Call center experience
• Dental/insurance knowledge
• Salesforce familiarity
• Strong multitasking, listening, and typing skills