Customer Service Representative

Key Responsibilities

• Handle inbound and outbound customer calls, emails, and walk-in inquiries professionally
  

• Resolve customer issues and provide accurate information in a timely manner
  

• Maintain and update customer records, logs, and reports using Microsoft Excel
  

• Prepare basic to intermediate Excel reports (data entry, sorting, filters, formulas)
  

• Perform high-volume data entry with accuracy and speed
  

• Coordinate with internal teams to ensure customer satisfaction
  

• Maintain confidentiality and follow company policies and procedures
  

Required Skills & Qualifications

• High school diploma or equivalent (Associate/Bachelor’s degree preferred)
  

• Prior experience in customer service, call centre, or support roles preferred
  

• Excellent Microsoft Excel skills (mandatory)
  

• Strong typing speed with high accuracy
  

• Good verbal and written communication skills
  

• Ability to multitask and work in a fast-paced environment