Customer Service Representative

Customer Service Representative – 1st Shift
Schedule: Monday–Friday, 7:00 AM – 3:30 PM
Pay: $19.00/hour
Overtime: Occasional overtime available

We are seeking a detail-oriented CSR to join our team on 1st shift. This position is responsible for coordinating shipments, maintaining inventory accuracy, and providing excellent customer service while supporting daily warehouse operations.
Responsibilities:

• Coordinate inbound and outbound shipments to meet customer delivery requirements while maintaining a professional demeanor.
• Generate shipping documents including pick sheets, packing lists, and bills of lading.
• Receive inbound freight, verify contents, and reconcile packing lists to identify discrepancies.
• Direct product put-away, picking, and packaging to maximize storage space and minimize damage.
• Communicate with customers and carriers regarding shipments and receipts, including greeting drivers and providing loading and unloading instructions.
• Promptly communicate issues related to product availability, damage, inventory discrepancies, or carrier concerns.
• Provide customers with inventory reports, stock status, transaction history, and tracing information as needed.
• Enter and maintain inventory transactions in the warehouse management system (WMS) and ensure inventory accuracy.
• Maintain organized records and files for warehouse and shipping documentation.
• Coordinate with warehouse operations regarding freight schedules, physical inventories, cycle counts, customer projects, and service concerns.
• Apply warehouse GMP (Good Manufacturing Practices) to daily activities and customer requirements.

Qualifications:

• Previous warehouse, shipping/receiving, inventory, or logistics experience preferred.
• Strong communication and customer service skills.
• Proficiency with computer applications.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong attention to detail and commitment to accuracy.
• Understanding of warehouse GMPs is preferred.

Join a team that values organization, customer service, and operational excellence while offering a stable Monday–Friday schedule with opportunities for overtime.

Advance Services is an EOE. Please visit advanceservices.com to apply!