Customer Service RepresentativeRoto-Rooter Plumbing and Water CleanupLocation: Ozark, MOFull-TimePay: $15.00-$18.00 per hour based on experienceBe the First Voice Customers TrustDo you enjoy helping people, staying organized, and keeping a busy office running smoothly? Roto-Rooter Plumbing and Water Cleanup is looking for a friendly and dependable Customer Service Representative to join our growing team in Ozark, Missouri.As the first point of contact for our customers, you'll play a key role in creating an exceptional customer experience by answering calls, scheduling service appointments, coordinating with technicians, and ensuring every customer receives prompt, professional service. If you're looking for a stable career with opportunities to grow, we'd love to meet you.Why Join Roto-Rooter?Competitive pay of $15.00-$17.00 per hour based on experienceStable, full-time, year-round employmentMultiple schedule options availableSupportive team environmentOpportunities for career advancementWork with an established and growing home service companyMake a meaningful impact by helping customers every dayBenefitsCompany contribution toward employee health insuranceDental insuranceVision insuranceLife insuranceShort-term disability insuranceLong-term disability insurance401(k) with company matchPaid holidays and paid time offLong-term career growth opportunitiesAvailable SchedulesMonday-Friday | 10:00 AM-7:00 PMWednesday-Sunday | 9:00 AM-6:00 PMWhat You'll DoAs a Customer Service Representative, you'll support customers and field technicians while helping keep daily operations organized and efficient.Responsibilities include:Answer incoming customer calls with professionalism, empathy, and urgencySchedule plumbing and water cleanup service appointmentsCoordinate technician schedules and communicate appointment updatesAssist with dispatching and daily scheduling activitiesMaintain accurate customer records and service documentationResolve customer concerns while providing exceptional customer serviceFollow up with customers as needed regarding appointments and service updatesSupport general office operations and administrative tasksWork closely with dispatch, technicians, and leadership to ensure a positive customer experienceWhat We're Looking ForWe're seeking a dependable, customer-focused professional who enjoys working in a fast-paced office environment.Qualified candidates should have:Previous experience in customer service, scheduling, dispatching, reception, call center, administrative support, or a similar role preferredExcellent communication and interpersonal skillsStrong organizational and multitasking abilitiesComputer proficiency and accurate data entry skillsPositive attitude with a passion for helping customersAbility to remain calm and professional in a fast-paced environmentStrong attention to detail and problem-solving skillsExperience in plumbing, HVAC, restoration, or another home service industry is a plus but not requiredWho Thrives in This Role?Successful Customer Service Representatives are friendly, organized, and dependable. They enjoy helping customers, balancing multiple priorities, and working closely with both office and field teams. They communicate clearly, stay positive under pressure, and understand that every interaction helps build lasting customer relationships.Build Your Career with Roto-RooterAt Roto-Rooter Plumbing and Water Cleanup, you'll join a team that values professionalism, teamwork, and exceptional customer service. We'll provide the support, training, and opportunities you need to build a rewarding long-term career with a trusted industry leader.Apply today to become our next Customer Service Representative in Ozark, Missouri.Please apply online only. No phone calls, please.