Administrative Skills, Card Processing, Communication Skills, Computer Skills, Customer Relations, Customer Support/Service, Detail Oriented, Emergency Response, High School Diploma, Interpersonal Skills, Mail Processing, Multitasking, Operations, Organizational Skills, Property Rentals, Recreation, Rentals, Resolve Customer Issues, Telephone Skills, Time Management, Transaction Processing/Management
JOB SUMMARY:
Provide friendly, professional front-line customer service to visitors and patrons at Park Center, the award-winning community hub of the Glenview Park District. Assist with program registrations, facility reservations, and daily operations while helping create a welcoming and positive experience for the community. The Customer Service Representative is to perform the following essential functions including, but not limited to:
- Greet and assist visitors, patrons, and guests in a friendly, professional, and welcoming manner.
- Answer incoming phone calls and respond to questions regarding programs, facilities, events, memberships, and services.
- Process program registrations, refunds, transfers, memberships, and facility reservations using registration software.
- Coordinate room rentals, facility usage, and field house reservations.
- Accepts payments and accurately processes customer transactions.
- Balance daily deposits including cash, checks, and credit card transactions for multiple operational areas.
- Process and issue field house permits and key deposits.
- Provide general administrative and clerical support, including mail distribution and related office tasks.
- Crosstrain to assist as a venue supervisor for rentals, community events, and special programs.
- Assist patrons with website registration issues and helps resolve customer service concerns in a timely and professional manner.
- Maintain a positive, organized, and customer-focused front desk environment.
- Respond appropriately to emergency and unexpected situations as needed.
QUALIFICATIONS:
- High School diploma or equivalent required; some college preferred
- Minimum of 1 year of customer service, hospitality, recreation, administrative, or front desk experience required; 3 years preferred
- Strong communication and interpersonal skills required
- Basic computer proficiency required
- Strong attention to detail and ability to multitask in a fast-paced, customer-focused environment required
- Must be dependable, professional, and able to work both independently and as part of a team
SCHEDULING & PAY:
This is a part-time, year-round hourly (non-exempt) position averaging approximately 16 hours per week. Regular hours are Monday and Friday, 8:45am-2:00pm, and Saturday, 8:45am-3:30pm. Additional hours may be available through venue supervisor shifts, rentals, special events, and shift coverage. Must be available for occasional weekends, special events, and substitute coverage as needed. Target hiring range is $17-$19 per hour depending on qualifications and experience.
APPLY ONLINE
Visit us at www.GlenviewParks.org - click on "Jobs" at the top of the page.
FOR MORE INFORMATION
Jill Bruns at Jill.Bruns@glenviewparks.org
If interested, please apply early. Recruiting and interviewing will begin immediately.
The Glenview Park District is an Equal Opportunity Employer.