Customer Service Representative

Location: Morris Plains, NJ (Hybrid Schedule)

Salary: up to $75,000 + Annual Bonus

Industry Experience: Food manufacturing, ingredients, chemical, or related industries highly preferred

SAP Experience: Strongly preferred

BENEFITS:

Medical, dental, and vision insurance o 401(k) plan , Paid holidays , Paid vacation ,Paid sick leave, Life and disability insurance ; Annual discretionary bonus

About the Role

Our client is seeking a Customer Service Representative to support customers throughout the order fulfillment process while ensuring exceptional service and accurate order management. This position serves as a key link between customers, sales, supply chain, logistics, and other internal teams to ensure timely delivery, issue resolution, and overall customer satisfaction. Experience working within SAP or a similar ERP system is highly desirable.

Key Responsibilities

• Process customer purchase orders accurately and efficiently to ensure timely fulfillment and delivery.

• Maintain ongoing communication with customers regarding order status, shipment schedules, and product availability.

• Respond to customer inquiries, concerns, and complaints, coordinating with internal departments to facilitate prompt resolutions.

• Support the sales team by providing customer-specific information, order updates, and account insights.

• Capture customer feedback and help drive initiatives that enhance the overall customer experience.

• Maintain customer records and master data within SAP to ensure accurate processing and shipment of orders.

• Generate and review SAP and operational reports to monitor order releases, shipments, and invoicing activities.

• Collaborate with supply chain, logistics, and commercial teams to proactively address service challenges.

Qualifications

• Bachelor's degree preferred or equivalent customer service experience.

• 2+ years of customer service, order management, or supply chain support experience.

• Experience in the food, ingredients, chemical, or manufacturing industry is a plus.

• SAP experience is strongly preferred; experience with other ERP systems will also be considered.

• Strong verbal and written communication skills.

• Proficiency with Microsoft Office Suite, Teams, SharePoint, and related business applications.

• Detail-oriented with excellent organizational and problem-solving abilities.

• Ability to manage multiple priorities in a fast-paced environment.

Pay Details: $70,000.00 to $75,000.00 per year

Search managed by: Tracy Galarza

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.