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Customer Service Representative | Part-Time

DSI Security

Dothan, AL

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JOB DETAILS
SALARY
SKILLS
Communications Security (COMSEC), Continuous Improvement, Corporate Communications, Customer Support/Service, Health Plan, Incident Response, Office Suites, Operational Support, Protective Services, Provider Contracting, Realtime Communications, Team Player, Telephone Skills
LOCATION
Dothan, AL
POSTED
Today
Customer Service Representative

Part-Time Nights and Weekends

Company Overview

DSI Security Services is a leading provider of contract security solutions, serving clients across multiple industries nationwide. Founded on the principle of DWYSYWD- "Do What You Say You Will Do," DSI is committed to accountability, professionalism, and delivering consistent, high-quality service.

We believe success starts with our people. Through thoughtful recruiting, ongoing training, and strong operational support, DSI creates work environments that align with both our clients' expectations and our core values. Our focus on integrity, teamwork, and continuous improvement allows us to build long-term partnerships with clients while providing meaningful career opportunities for our employees.

Job Summary

The Customer Service Representative is a key member of the Corporate Communications Center, responsible for managing critical communications, and providing real-time support to field personnel and clients. This role ensures rapid and accurate response to incidents, provides employee assistance, and customer inquiries while maintaining the highest standards of professionalism and situational awareness.

Identified candidates will be subject to pre-employment skills assessment pertaining customer service skills, telephone etiquette, etc.

DSI offers:
  • Flexible Hours
  • Paid Vacation
  • Paid Training
  • Health Coverage including medical, dental and vision
  • 401k plan
  • Superior Service Awards and various Employee Recognition.
Knowledge and Skills:
  • Advance computer knowledge to includeMicrosoft Office Suite, and ability to learn additional software or platforms utilized by the Company.
  • Direct customer contact experience required, especially dealing with difficult situations.
Abilities:
  • Act as the primary contact for incoming calls to the Corporate Communications Center various security alerts, and requests, ensuring appropriate response and escalation.
  • Able to respond to employees, customers and potential customers immediately via email or phone calls.
  • Operate multi-line telephone systems and digital communication platforms to relay critical information.
  • Provide customer-centric assistance to employees, clients, and partners contacting the Corporate Communications Center.
Working Conditions/Special Requirements:
  • Work is performed in a 24/7 Corporate Communications Center
  • Shifts may include overnights, weekends, and holidays.
  • Prolonged periods of sitting and operating dispatch/communications equipment.
Required Screenings
  • Criminal Background Check
  • Motor Vehicle
  • Drug Screen


$15.00 per hour

DSI Security Services is a drug free employer complies with all applicable laws regarding affirmative action and equal opportunity in all its activities and programs and does not discriminate against anyone protected by law because of age, color, disability, national origin, race, religion, sex, handicap, or status as a veteran or disabled veteran.

DSI Security Services is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please contact Human Resources.

About the Company

D

DSI Security

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