We are seeking a part-time Customer Service Representative to deliver exceptional service, enhance customer satisfaction, and build strong relationships.
The role involves managing customer inquiries via calls, emails, and online tools, providing updates on project progress, and coordinating work schedules to meet KPIs. It requires replying to product and service questions, following scripts for difficult situations, maintaining accurate database records, and participating in training.
Ideal candidates will have excellent customer service, problem-solving, communication, and interpersonal skills, along with prior experience in a customer-facing role. Qualifications include a high school diploma or equivalent, proficiency with office tools, self-motivation, teamwork, and reliable transportation.
Benefits include competitive pay at $30.50/hour, career development, paid holidays, pension, PTO, 401(k), and life insurance.