We’re looking for a compassionate, detail-oriented Customer Services Representative to support our clinic operations. In this role, you’ll be the first point of contact for our clients—helping create a positive, informative, and supportive experience for both people and their pets.
What You’ll Do
Administrative Support & Client Communication
Answer calls, emails, and messages with professionalism and care
Schedule wellness visits, spay/neuter appointments, and adoption meetings
Provide accurate information and guide clients to the right resources
Maintain accurate records across multiple systems
Support reporting and documentation tasks
Deliver a welcoming, high-quality front desk experience
Process payments and complete daily cash reconciliation
Communicate policies, procedures, and required protocols clearly
Client Education & Advocacy
Explain basic veterinary topics such as vaccines, preventative care, and medications
Accurately relay instructions from veterinary staff
Collect medical and behavioral histories from pet owners
Support and promote our mission of pet retention, spay/neuter, and wellness care
Clinic Support
Assist with patient intake and check-in processes
Learn and use clinic software systems
Provide preventative care products (flea/tick, heartworm) as appropriate
Communicate patient updates or concerns to veterinary teams
Review discharge instructions and answer client questions
Patient Care (Client-Facing)
Gather detailed intake information for each visit
Review aftercare and post-operative instructions with clients
Communicate potential risks or follow-up needs as directed
Coordinate with care teams on services, updates, and billing
Animal Handling (Minimal)
Recognize basic animal behavior and body language
Handle animals safely within your comfort level
Ask for assistance when needed
Environment Care
Keep reception and lobby areas clean, organized, and welcoming
Restock supplies and maintain a professional front desk environment
What You Bring
High school diploma (or equivalent) and valid driver’s license
Previous administrative or customer service experience
Strong communication and multitasking skills
Comfort working with computers (Microsoft Office, email, and new systems)
Ability to follow and clearly explain instructions
Positive, empathetic, and team-oriented approach
Numbers & Facts
Location
Fort Wayne, IN
Job Type
Part-time
Skills
Administrative Skillsunmatched
Aftercareunmatched
Billingunmatched
Clinical Information Systemsunmatched
Clinical Supportunmatched
Communication Skillsunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Driver's Licenseunmatched
Email Technologyunmatched
High School Diplomaunmatched
Housekeeping/Cleaningunmatched
Mail Processingunmatched
Medical Office Administrationunmatched
Medicationsunmatched
Microsoft Officeunmatched
Multitaskingunmatched
Operational Supportunmatched
Organizational Skillsunmatched
Patient Admissionsunmatched
Patient Assessmentunmatched
Patient Careunmatched
Preventive Medicineunmatched
Reconciliationunmatched
Record Keepingunmatched
Resolve Customer Issuesunmatched
Support Documentationunmatched
Team Playerunmatched
Telephone Skillsunmatched
Vaccinationunmatched
Veterinary Medicineunmatched
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