Customer Service Representative - Part-Time

ITW

Hatfield, PA

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JOB DETAILS

SKILLS

Auditing, Communication Skills, Computer Mouse Hardware, Computer Skills, Customer Relationship Management (CRM) Systems, Customer Service Software, Customer Support/Service, Data Entry, Data Management, Detail Oriented, Equal Employment Opportunity (EEO), Establish Priorities, Finance, High School Diploma, ISO (International Organization for Standardization), Identify Issues, Maintain Compliance, Multitasking, Office Equipment, Operational Support, Operations, Order Processing, Physical Demands, Presentation/Verbal Skills, Problem Solving Skills, Regulatory Compliance, Resolve Customer Issues, Return Merchandise Authorization (RMA), Sales, Salesforce.com, Status Reports, Team Player, Time Management, Typing, Writing Skills

LOCATION

Hatfield, PA

POSTED

Today

**Job Description:****Job Summary:**The **Part-Time Customer Service Representative** plays a key role in supporting daily operations and ensuring customer needs are met in a fast-paced environment. This position is part of a small, dynamic team and is responsible for maintaining the accuracyand integrity of customer and operational data.The role requires strong attention to detail and the ability to manage multiple tasks simultaneously within a part-time schedule. Responsibilities include entering, verifying, and managing data with a high level of accuracy and efficiency. This position also contributes to maintaining organizational workflow by supporting routine processes and addressing day-to-day operational needs.**Job Duties:** _Duties and responsibilities include, but are not limited to, the following:_+ Handle inbound calls and provide appropriate responses to customer inquiries.+ Accurately input customer quotes and sales orders into the system.+ Process and prioritize incoming orders for timely and efficient order entry.+ Follow up with customers to confirm orders and address any changes or updates.+ Manage a high volume of email communication with internal teams and external customers.+ Assist with Return Merchandise Authorization (RMA) processing as needed.+ Generate and distribute order status reports, including backlog/open and open-order reports.+ Collaborate with the operations team to ensure accurate and timely shipments.+ Coordinate with the finance team to address credit holds and resolve issues related to customer account standing.+ Document processes and perform audits to ensure adherence to ISO compliance standards.**Job Qualifications**+ High School Diploma, G.E.D., or equivalent (required).+ **Excellent** verbal and written, communication skills.+ Ability to show empathy and patience when addressing customer concerns, including in challenging situations.+ **S** **trong** **problem-solving skills, with the ability to** identify issues and resolve them efficiently using sound judgment and creativity.+ **Ex** **ceptional** **attention to detail to** ensure accuracy and thorough.+ **:** Ability to manage multiple tasks and prioritize work effectively in a fast-paced environment.+ Flexibility to adapt to changing customer needs processes, systems, and priorities.+ Ability to collaborate with internal teams to resolve customer issues and enhance improve the overall service experience.+ Familiarity with customer service software and CRM systems (e.g., Salesforce), along with proficiency in basic computer applications, such as email and data entry tools.**Physical Requirements**+ Ability to remain seated at a desk or alternate between sitting and standing for extended periods (up to 8 hours).+ Frequent use of hands, wrists, and fingers for typing, operating a computer mouse, handling files, and using office equipment.+ Sufficient speaking and hearing ability to communicate effectively with customers and colleagues in person and via telephone or headset.+ Close vision and the ability to adjust focus for reading documents and viewing information on a computer monitor for extended periods.+ Ability to occasionally lift and/or move objects weighing up to 10 to 25 pounds._ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.__As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.__All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws._

About the Company

ITW

Since our founding more than 100 years ago, ITW has become one of the world’s leading diversified manufacturers of specialized industrial equipment, consumables, and related service businesses.

ITW businesses serve local customers and markets around the globe, with a significant presence in developed as well as emerging markets. The company has operations in 57 countries that employ more than 50,000 women and men who adhere to the highest ethical standards. These talented individuals, many of whom have specialized engineering or scientific expertise, contribute to our global leadership in innovation. We are proud of our broad portfolio of more than 17,000 granted and pending patents.

COMPANY SIZE

10,000 employees or more

INDUSTRY

Manufacturing - Other

EMPLOYEE BENEFITS

Paid Sick Days, Prescription Drug Coverage, Professional Development, 401K, Employee Events, Retirement / Pension Plans, Life Insurance, Military Leave

FOUNDED

1912

WEBSITE

http://www.itw.com

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