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Customer Service Representative - Part Time

Eastern Propane

Rochester, NH

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JOB DETAILS
SKILLS
Call Centers, Communication Skills, Customer Relations, Customer Support/Service, English Language, High School Diploma, Insurance, Mathematics, Multitasking, Oil and Gas, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Resolve Customer Issues, Writing Skills
LOCATION
Rochester, NH
POSTED
3 days ago
Customer Service Representative

Rochester, NH - Part Time

About our energy

Family owned and operated for more than 90 years, Eastern is a full-service propane and oil company serving New Hampshire, Maine, Massachusetts, Rhode Island, andVermont. We are proudly ranked as a gold level status for Veteran friendly employers. We've been voted as one of New Hampshire's "Best Places to Work" in the Manchester Radio Group's #bestofthe603 and we are pleased to offer employment opportunities throughout New England. Joining Eastern means you're part of a supportive and family focused culture.

Why choose Eastern?
  • Employee & family fuel discounts for your home
  • State of the art Training Center
  • Prorated paid time off
  • Veteran's Day paid holiday for active military and veterans
  • Opportunity for growth
  • Complimentary coffee, snacks, and Thanksgiving turkey
  • Pet insurance
About this opportunity

This position is responsible for efficiently providing solutions to customer service needs through a positive and respectful dialogue. Ability to multi-task and effectively manage and dispatch customer calls is essential. Shifts vary depending on department needs. Part time opportunity, Monday-Friday: 9:00am-2:00PM.

What your role will look like
  • Accurately and appropriately manage, respond to, and resolve customer questions, concerns and inquiries
  • Provide customer with requested information by using application software, or other appropriate means and assist customer to achieve total satisfaction
  • Interact with customers and co-workers in a respectful and courteous manner and maintain confidentiality of all customer information
  • Demonstrate ability to accurately and successfully use Eastern's application software system
  • Regular attendance and punctuality adherence to a schedule that meets the needs of the department which increases on a seasonal basis
  • Be receptive to and competently use new technologies
  • Other duties as assigned
What you'll bring to this role
  • Experience: 2-3 years of telephone Call Center Environment Experience
  • Education: High school graduate minimum
  • Highly organized with strong problem-solving skills
  • Utilize excellent verbal and written communication skills
  • Demonstrated ability to read and write English and perform basic math skills
  • Demonstrated ability to multi-task
  • Reliability and exceptional customer service skills


Apply now to heat up your career at Eastern!

About the Company

E

Eastern Propane

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