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Customer Service Representative (part time)

Knight Electrical Contracting Corp

Salisbury, MA

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JOB DETAILS
SKILLS
Accounts Receivable, Administrative Skills, Best Practices, Billing, Call Volume, Communication Skills, Computer Skills, Conflict Resolution, Construction, Credit and Collections, Customer Relations, Customer Support/Service, Detail Oriented, Develop and Maintain Customers, Materials Management, Needs Assessment, Organizational Skills, Past Due Accounts, Problem Solving Skills, Product Management, Profit & Loss, Scripting (Scripting Languages), Spreadsheets, Training/Teaching
LOCATION
Salisbury, MA
POSTED
13 days ago
Benefits:
  • Opportunity for advancement
  • Paid time off
  • Training & development

Job Summary
We are seeking a part time Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. 

Hours
Tuesday and Thursday 8 am - 3 pm 


Responsibilities 
  • Receive a high volume of inbound calls and emails
  • Identify the reason for the customer’s inquiry, collect relevant information, and provide solutions
  • Schedule service calls and dispatch field employees efficiently
  • Coordinate with technicians regarding job details, updates, and scheduling changes
  • Refer to prepared scripts for various customer service topics
  • Use best practices in customer service to build rapport and maintain strong customer relationships
  • Document all customer interactions accurately
  • Provide account information and resolve billing questions
  • Follow up on past-due accounts via phone and email
  • Enter and categorize financial data for internal profit & loss tracking
  • Assist with basic reporting and spreadsheet updates
  • Prepare and submit permit applications as needed
  • Assist with job setup and pre-construction administrative preparation
  • Manage material and product returns with vendors and suppliers
  • Attend trainings to maintain up-to-date skills and knowledge
  • Perform other administrative duties as needed
  • Work independently while maintaining confidentiality

Qualifications
  • Prior customer service experience required
  • Experience with accounts receivable or collections preferred
  • Strong communication and conflict-resolution skills
  • Comfortable discussing payments and resolving billing issues
  • Basic computer proficiency (email, spreadsheets, invoicing systems)
  • Strong attention to detail and organizational skills

About the Company

K

Knight Electrical Contracting Corp

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