Job Summary We are seeking a part time Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Hours Once training is successfully completed, the regular schedule will be Monday, Tuesday, and Thursday from 8:00 AM to 4:00 PM.
Responsibilities
Receive a high volume of inbound calls and emails
Identify the reason for the customer’s inquiry, collect relevant information, and provide solutions
Schedule service calls and dispatch field employees efficiently
Coordinate with technicians regarding job details, updates, and scheduling changes
Refer to prepared scripts for various customer service topics
Use best practices in customer service to build rapport and maintain strong customer relationships
Document all customer interactions accurately
Provide account information and resolve billing questions
Follow up on past-due accounts via phone and email
Enter and categorize financial data for internal profit & loss tracking
Assist with basic reporting and spreadsheet updates
Prepare and submit permit applications as needed
Assist with job setup and pre-construction administrative preparation
Manage material and product returns with vendors and suppliers
Attend trainings to maintain up-to-date skills and knowledge
Perform other administrative duties as needed
Work independently while maintaining confidentiality
Qualifications
Prior customer service experience required
Experience with accounts receivable or collections preferred
Strong communication and conflict-resolution skills
Comfortable discussing payments and resolving billing issues