Call Centers, Call Handling Time, Communication Skills, Computer Skills, County Ordinances, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Detail Oriented, Develop and Maintain Customers, High School Diploma, Multitasking, Organizational Skills, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Resolve Customer Issues, Sales, State Laws and Regulations, Telephone Skills, Time Management, Writing Skills
Established organization is seeking a Customer Service Representative for their call center division. Pay is set at $22.80/hr and the role is M-F.
Responsibilities:
- Answer incoming calls and respond to customer inquiries in a timely and professional manner
- Make outbound calls to customers for follow-ups, surveys, or sales (if applicable)
- Provide accurate information about products, services, policies, and procedures
- Resolve customer complaints, concerns, or technical issues efficiently
- Document call details, customer interactions, and outcomes in the system
- Escalate complex issues to supervisors or appropriate departments when necessary
- Meet or exceed performance metrics such as call handling time, quality scores, and customer satisfaction ratings
- Maintain customer confidentiality and follow company guidelines
- Stay up to date on product knowledge, processes, and systems
Qualifications:
- High school diploma or equivalent (Associate's or Bachelor's degree preferred)
- Proven customer service or call center experience (preferred)
- Strong verbal and written communication skills
- Excellent problem-solving and multitasking abilities
- Basic computer proficiency and familiarity with CRM systems
- Ability to remain calm and patient under pressure
- Strong attention to detail and organizational skills
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.
U
Ultimate Staffing Services