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Customer Service Representative

ICK CONTRACTING IC

Pasco, WA

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JOB DETAILS
SALARY
$30 Per Hour
JOB TYPE
Part-time, Employee
SKILLS
Benchmarking, Best Practices, Budget Management, Budgeting, Coaching, Corrective Action, Customer Support/Service, Data Analysis, Data Entry, Data Management, Disciplinary Action, Focus Groups, Forecasting, Human Resources, Information Technology & Information Systems, Operational Audit, Operations Research, People Management, Problem Solving Skills, Procedure Implementation, Process Management, Quality Management, Reporting Skills, Standards Development, Strategic Planning, Trend Analysis, Variance Analysis
LOCATION
Pasco, WA
POSTED
30+ days ago

Frontline role focused on interacting with customers to address their needs, resolve issues, and ensure a positive experience with a company's products or services

Key Responsibilities and Duties

  • Respond promptly and courteously to customer inquiries via phone, email, live chat, social media, or in-person (as applicable).
  • Actively listen to customer concerns, identify needs, and provide accurate information about products, services, policies, pricing, or account details.
  • Resolve issues and complaints efficiently, escalating complex cases to supervisors or relevant departments when necessary.

Preferred Skills

  • Knowledge of customer service metrics and quality assurance processes.

About the Company

I

ICK CONTRACTING IC

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