Call Centers, Communication Skills, Customer Support/Service, Documentation, English Language, High School Diploma, Identify Issues, Logistics, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Project, Microsoft Word, Multilingual, Multitasking, Organizational Skills, Problem Solving Skills, Record Keeping, Resolve Customer Issues, Spanish Language, Time Management, Transportation Routing
Job Title: Customer Service Representative (Contract)
Location: Passaic, NJ
Max Pay Rate:18.50/hour
Schedule: Sunday, Monday, Tuesday, Friday & Saturday | 5:00 AM – 1:30 PM
Days Off: Wednesday & Thursday
Bilingual (English/Spanish) candidates are highly preferred!
Job Summary
We are looking for a Customer Service Representative to join a fast-paced logistics team. In this role, you'll work closely with customers, business partners, and drivers to ensure exceptional service by resolving delivery-related issues and providing timely support via phone and email.
If you enjoy multitasking, problem-solving, and delivering outstanding customer service in a dynamic environment, we'd love to hear from you.
Key Responsibilities
- Respond to customer and business partner inquiries via phone and email
- Handle customer complaints professionally and efficiently
- Troubleshoot and resolve delivery-related issues
- Monitor delivery routes and shipment progress
- Scan haul-away PODs and verify documentation
- Process delivery order changes and cancellations
- Maintain accurate records while providing excellent customer support
Required Qualifications
- Experience using Microsoft Office (Word, Excel, PowerPoint; MS Project is a plus)
- Strong communication and customer service skills
- Excellent organizational and multitasking abilities
- Ability to work in a fast-paced environment
Preferred Qualifications
- High school diploma or equivalent
- Minimum 1 year of customer service experience
- Call center experience preferred
- Logistics or transportation industry experience is a plus
- Bilingual (English/Spanish) strongly preferred