Northeastern Appliance Service is looking for a friendly, organized, and detail-oriented Customer Service Representative to join our growing team. If you enjoy helping customers, solving problems, and providing exceptional service, we'd love to hear from you.
No appliance industry experience is required—we're willing to train the right candidate. Experience in customer service, administrative support, scheduling, bookkeeping, accounts receivable, or office administration is a plus.
What We Offer
Competitive pay
Monday–Friday, 8:00 AM–5:00 PM schedule
Health insurance
401(k) with company matching
Paid vacation, holidays, and sick time
Paid training
Stable, full-time employment
Opportunities for career growth with an established company
What You'll Do
Provide exceptional customer service: Answer incoming customer calls, identify and assess customer needs, resolve questions and concerns, and build lasting relationships through professional and friendly communication.
Coordinate office operations: Schedule technician service calls to maximize efficiency, maintain customer accounts and records, submit warranty claims, and assist with bookkeeping and accounts receivable functions.
Support the team: Follow company communication procedures, work closely with technicians and office staff, and help ensure an outstanding customer experience from the first call through completed service.
Qualifications
Previous customer service, administrative, scheduling, bookkeeping, or office experience preferred
Strong verbal communication and active listening skills
Excellent organizational skills and attention to detail
Comfortable using computers and office software
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
Independent problem-solver with sound judgment and a positive, team-oriented attitude
Professional demeanor and ability to remain calm under pressure
Associate's degree preferred; Bachelor's degree is a plus
Willing to train a motivated individual with the right attitude
About Northeastern Appliance Service
Northeastern Appliance Service is New York's premier service partner for Sub-Zero, Wolf, and Cove appliances. For decades, we've built our reputation on exceptional customer service and expert support for luxury appliances. We invest in our employees through training, professional development, and opportunities for long-term career growth.
If you're looking for a stable, full-time position with a company that values teamwork, professionalism, and delivering an outstanding customer experience, we'd love to meet you.
Job Type: Full-time
Work Location: In person
Numbers & Facts
Location
Peekskill, NY
Job Type
Full-time
Skills
Accounts Receivableunmatched
Administrative Skillsunmatched
Bookkeepingunmatched
Computer Softwareunmatched
Corporate Communicationsunmatched
Customer Experienceunmatched
Customer Support/Serviceunmatched
Customer/Client Researchunmatched
Detail Orientedunmatched
Develop and Maintain Customersunmatched
Establish Prioritiesunmatched
Health Insuranceunmatched
Maintenance - Appliancesunmatched
Multitaskingunmatched
Needs Assessmentunmatched
Organizational Skillsunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Resolve Customer Issuesunmatched
Team Playerunmatched
Telephone Skillsunmatched
Time Managementunmatched
Track Customer Issuesunmatched
Training/Teachingunmatched
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