A large healthcare provider is looking to hire a Customer Service Representative to be the first point of contact for incoming calls related to workers' compensation claims. This position requires strong customer service skills, quick thinking, and the ability to accurately route callers and enter new claim information into the system. While prior workers' compensation experience is a nice to have, however the team is willing to teach the technical components - strong communication, and multitasking ability are required.
Key Responsibilities
Phone Intake & Call Routing - Serve as the lead on incoming phone lines; answer calls within two rings and identify caller needs quickly and accurately.
Customer Service Support - Communicate with injured employees, service officers, and internal adjusters; ensure callers are directed to the correct resource.
New Claim Entry - Enter new workers' compensation claims into the internal system with speed and accuracy.
Data Entry & Documentation - Complete claim setup, reprint and send documentation to insurance carriers, and update records as needed.
Medical Report Follow-Up - Call medical offices to obtain reports for injured employees who have had appointments.
Administrative Support - Assist with opening and scanning mail (minimal volume) and other corporate administrative tasks as needed.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
Required Skills & Experience
- Strong customer service background with the ability to quickly assess caller needs.
- Excellent phone communication and professional demeanor.
- Fast and accurate typing; comfortable navigating computer systems.
- Multitasking ability in a fast-paced environment.
- Corporate administrative experience
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
We are a staffing agency helping individuals find jobs and employers fill open positions.
Based in Atlanta, Insight Global is a premier provider of employment and staffing solutions to Fortune 1000 customers across the United States and Canada. We provide long-term contract, short-term contract, temporary-to-permanent, direct placement, and enhanced staffing services. Insight Global specializes in placing contract job seekers into Information Technology, Accounting and Finance, Engineering (non-IT), and Government jobs.
Since our inception in 2001, we have experienced unprecedented growth within our industry, rapidly expanding from an Atlanta-based start-up to one of the most successful staffing firms in America.
Our core staffing services are the backbone upon which Insight Global was founded and have driven our success. We cater our delivery approach and recruiting efforts to meet each client’s unique demands, ensuring that we deliver both maximum client value and the differentiated Insight Global experience.