Billing, Call Centers, Communication Skills, Customer Experience, Customer Relationship Management (CRM) Systems, Customer Support/Service, Data Entry, Detail Oriented, Identify Issues, Microsoft Office, Order Processing, Payment Processing, Problem Solving Skills, Sales Management, Telephone Skills
Customer Service Representative
LHH Recruitment Solutions is partnering with a growing call center company in Phoenix, AZ that is looking for a full-time Customer Service Representative to join the team. This is an onsite position Monday through Friday. Pay range is $20.00-$23.00 per hour depending on experience.
The customer service representative will be responsible for one-call resolution regarding services, billing information, troubleshooting, and payment processing for all inbound calls.
Key Responsibilities
- Answer inbound calls, make outbound calls, and emails with customers.
- Assist customers through the order processing and product details.
- Document all interactions in the CRM system with accurate data entry and attention to detail.
- Escalate complex issues to appropriate departments while maintaining ownership of the customer experience.
- Assist with outbound calls for follow-ups.
- Customer account management and verification of information.
- Process payments accordingly and provide receipt via email to the customer
- Assist with any troubleshooting tier one support for the customer.
- Support special projects as needed.
Required Qualifications
- High school diploma or equivalent is required.
- 1+ years of customer service experience or call center experience
- Strong communication and problem-solving skills.
- Proficiency in Microsoft Office and CRM systems.
- Bilingual in Spanish is preferred not required.
If you are interested, apply now!