Communication Skills, Computer Skills, Customer Relations, Customer Service Systems, Customer Support/Service, Data Entry, Documentation, Inside Sales, Mathematics, Microsoft Excel, Microsoft Word, Order Delivery, Order Processing, Order/Customer Fulfillment, Product Support, Record Keeping, Sales, Sales Management, Team Player
Job Summary
We are seeking a Customer Service Representative to support customer accounts, process inquiries, provide quotes, and assist with sales activities. This position works closely with account managers, service center teams, and customers to ensure excellent service and support.
Responsibilities
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Respond to customer inquiries and process orders
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Prepare and provide sales quotes
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Enter and update customer information in company systems
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Support Account Managers with customer activities and account updates
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Monitor delivery schedules and assist with order follow-up
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Track inventory for customer orders and fulfillment
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Make outbound calls to existing and potential customers
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Assist with new account setup and collection follow-up as needed
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Build strong relationships with customers and internal teams
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Provide customer support and product information
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Maintain accurate records and documentation
Schedule
- Monday – Friday
- Standard 8-hour shift
- Occasional schedule adjustments may be needed to support customer needs
- On-site position
Qualifications
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2–4 years of customer service, inside sales, industrial sales, or related experience preferred
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College degree preferred but not required
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Strong communication and customer service skills
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Ability to work independently and manage priorities
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Basic math skills including decimals and measurements
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Computer experience with Microsoft Word, Excel, email, and data entry systems
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Ability to learn company software and systems
Why Join Us?
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Full-time opportunity
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Stable work schedule
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Team-oriented environment
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Growth opportunities
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Hands-on customer support role
EQUAL OPPORTUNITY EMPLOYER: Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
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