Administrative Skills, Analysis Skills, Coaching, Communication Skills, Customer Experience, Customer Relationship Management (CRM), Customer Support/Service, Dental Insurance, Detail Oriented, HVAC, Healthcare, High School Diploma, Interpersonal Skills, Leadership, Presentation/Verbal Skills, Short Messaging Service (SMS), Team Player, Telephone Triage, Training/Teaching, Vision Plan, Writing Skills
Customer Service Representative (CSR)
Schedule & Compensation
- Work Hours: Monday-Friday, 40 hours/week (seasonal variability)
- Pay: $20-$24/hour depending on experience + performance pay
About Reliance Heating and Air Conditioning
Reliance Heating and Air is a proud third-generation, family-owned HVAC company established in 1984. We've built our reputation by earning the trust of Phoenix homeowners and businesses through high-quality work, professionalism, and a commitment to doing things the right way.
We are looking for a Customer Service Representative to join our team. If you have strong customer service and administrative skills, pay attention to detail, and want to be part of a company where your work actually matters, you're in the right place.
This role is ideal for someone who enjoys helping people, thrives in a team environment, and takes pride in delivering an excellent customer experience.
Why You'll Love Working Here
- Family-Owned, People-First Culture - You're not just a number here. Leadership is hands-on, supportive, and genuinely cares about the team.
- Proven Stability (Since 1984) - Third-generation company with a strong reputation and consistent growth in the Phoenix market.
- Team That Drives Results - Every department is goal-oriented, collaborative, and aligned. You'll always know what success looks like.
- Your Voice Matters - Weekly meetings where ideas are heard, discussed, and often implemented. This is not a "keep your head down" environment.
- Open Communication - Transparent leadership and a team that supports each other. Feedback goes both ways.
- Growth-Focused Environment - We invest in coaching, training, and development so you continue to improve not stay stagnant.
- Positive, Professional Atmosphere - We expect high standards, but we also create a workplace where people enjoy coming in every day.
- Office Dogs - Our two "Champions of Happiness," brings joy to the office and keeps spirits high.
What We Offer You
- Health, dental, and vision insurance (United Healthcare)
- Optional add-ons including short-term disability
- 401(k) with an employer contribution of 3% of your plan compensation (eligible after 2 months of employment, fully vested after 2 years)
- 7 paid holidays
- 40 hours of sick time (available after 90 days)
- Paid vacation after 1 year
- Newly remodeled office facility
- Company outings and team-building events
Daily Responsibilities Include:
- Answer and triage all incoming calls, emails, and text messages in a prompt, friendly manner
- Perform outbound calls to existing customers and maintenance members
- Assist Lead Dispatcher with daily call count goals
- Maintain accurate and detailed customer records following company and software guidelines
- Gather, analyze, and organize reports for weekly admin meetings
- Filing and general administrative duties
- Track office inventory and place restocking orders as needed
- Complete ongoing software and customer service training
If this sounds like the right fit, apply and come join our team!
Requirements
- High school diploma or equivalent
- 1+ years of customer service and/or administrative experience
- Strong written and verbal communication skills
- Ability to show empathy and professionalism with customers
- Strong interpersonal skills and team mindset
- Energetic, positive attitude with a willingness to learn
Preferred Qualifications
- HVAC or trades experience
- Experience with ServiceTitan or similar CRM
Hiring is contingent upon being able to pass a background and drug test.
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Reliance Heating & Air Conditioning