Communication Skills, Customer Relations, Customer Support/Service, Detail Oriented, Develop and Maintain Customers, High School Diploma, Interpersonal Skills, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Order Processing, Order/Customer Fulfillment, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Project/Program Management, Resolve Customer Issues, Sales Management, Sales Support, Team Player, Time Management, Writing Skills
Customer Service Representative
Culligan Water is seeking an individual experienced in customer-focused positions. The customer service representative works directly with customers to fulfill orders, resolve problems, and attend to related needs. Our products include water softeners,drinking water systems and solutions for problem water. The goal of this position is to supply a superior level of service that exceeds the customers' expectations. To be a successful customer service rep, you should be detail orientated, organized, and have strong interpersonal and communication skills.
Responsibilities
- Problem-solving, order processing, and performing standard maintenance of current customer accounts.
- Follow company protocols, policies, and goals while acting on opportunities to optimize the efficiency of the department.
- Provide proactive sales support to assigned customer accounts by developing close relationships with the customer base.
- Handling Payments & Deposits
- Setting appointments for the Customer Care Rep
- Entering Leads into lead portal
- Answer customer inquiries on the telephone and in person.
- Schedule service and delivery orders. Coordinate schedules with the service/operations team.
- Bill service, delivery, and new installation orders.
- Make outbound calls to current customers with the intent of scheduling additional services.
- Refer unresolved customer grievances to designated departments for further investigation.
- Follow all rules and regulations pertaining to safety and Culligan policies.
- Complete any other responsibilities as assigned.
Qualifications
- High school diploma or GED.
- Ability to stay calm when customers are stressed or upset
- Strong time management and project management skills.
- Proficient in Microsoft Office (word, excel, outlook).
- Excellent communication skills, both written and verbal.
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies in this position. Resourcefulness, Customer Focus, Team Player, Adaptability, Integrity, Detail Orientated, Communication, Accountability, Organization Compensation: $16.00 - $19.00 per hour
C
Culligan
Culligan Water has been solving the toughest water problems for over 80 years! We offer water treatment applications for residential, commercial, and industrial use. We've seen about every water problem imaginable and we're solving these problems to deliver the refreshing, clean, and pure water that's become our hallmark. As your local water experts, we specialize in water softeners, water filtration systems, reverse osmosis drinking water systems, bottled water and salt delivery. You can trust us to provide lasting value in our products and services. Everything we do is backed by our courteous and dependable Culligan Man service.
Call us and say..."Hey Culligan Man!!"
20 to 49 employees
Business Services - Other