Customer Service Representative

Culligan 81IA

Pierson, IA

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JOB DETAILS

SKILLS

Communication Skills, Compensation and Benefits, Customer Relations, Customer Support/Service, Dental Insurance, Detail Oriented, Develop and Maintain Customers, Health Insurance, High School Diploma, Interpersonal Skills, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Order Processing, Order/Customer Fulfillment, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Project/Program Management, Resolve Customer Issues, Sales Management, Sales Support, Team Player, Time Management, Training/Teaching, Vision Plan, Water Treatment, Writing Skills

LOCATION

Pierson, IA

POSTED

24 days ago

Benefits:

Company parties
Training & development
Wellness resources

We offer competitive compensation & benefits including:

Career Advancement Opportunities
Paid Training
No Nights or Weekends
Bonus Opportunities Available
10+ Paid Holidays
Paid Vacation
Water Treatment Equipment for your home
Health Insurance
Dental Insurance
Vision Insurance
Matching 401(k)

Company Overview
Culligan Water of Pierson is part of a growing family owned and operated water treatment company. We are proud of the culture that we have built within our business as a place to help others with their water treatment needs. Water treatment is top of mind to many consumers and Culligan Water is the leading name in the market.

Job Summary
Culligan Water is seeking an individual experienced in customer-focused positions. The customer service representative works directly with customers to fulfill orders, resolve problems, and attend to related needs. Our products include water softeners, drinking water systems and solutions for problem water.

The goal of this position is to supply a superior level of service that exceeds the customers’ expectations. To be a successful customer service rep, you should be detail orientated, organized, and have strong interpersonal and communication skills.

Responsibilities

Problem-solving, order processing, and performing standard maintenance of current customer accounts.
Follow company protocols, policies, and goals while acting on opportunities to optimize the efficiency of the department.
Provide proactive sales support to assigned customer accounts by developing close relationships with the customer base.
Handling Payments & Deposits
Setting appointments for the Customer Care Rep
Entering Leads into lead portal
Answer customer inquiries on the telephone and in person.
Schedule service and delivery orders. Coordinate schedules with the service/operations team.
Bill service, delivery, and new installation orders.
Make outbound calls to current customers with the intent of scheduling additional services.
Refer unresolved customer grievances to designated departments for further investigation.
Follow all rules and regulations pertaining to safety and Culligan policies.
Complete any other responsibilities as assigned.

Qualifications

High school diploma or GED.
Ability to stay calm when customers are stressed or upset
Strong time management and project management skills.
Proficient in Microsoft Office (word, excel, outlook).
Excellent communication skills, both written and verbal.

Competencies:
To perform the job successfully, an individual should demonstrate the following competencies in this position.
Resourcefulness, Customer Focus, Team Player, Adaptability, Integrity, Detail Orientated, Communication, Accountability, Organization

This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.

About the Company

Culligan 81IA

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