Business Processes, Cross-Functional, Customer Experience, Customer Relations, Customer Support/Service, Data Entry, Detail Oriented, Inside Sales, Multitasking, Order Management, Order Processing, Organizational Skills, Pricing, Problem Solving Skills, Regional Sales, Resolve Customer Issues, Sales, Sales Management, Sales Support, Salesforce.com, Time Management, Willing to Travel
We are seeking a detailed oriented, customer-focused Customer Service Representative to join our team. This role plays a key part in delivering excellent customer experience by managing customer accounts, handling inquiries and supporting sales efforts with professionalism and efficiency.
Responsibilities:
- Deliver exceptional customer service through timely, professional communication
- Accurately enter, process, and manage customer orders from initial entry through shipment
- Support customers with quotes, pricing, delivery inquiries, and issue resolutions
- Collaborate cross-functionally with Inside Sales Representatives, Regional Sales Managers, and other departments to ensure seamless customer experience
- Develop and apply knowledge of key business processes and internal systems, including the Sales Database and Pricing Module
- Consistently meet or exceed individual and team performance goals
Qualifications:
Required
- Demonstrate strong data entry skills with a high level of accuracy and attention to detail
- Ability to perform effectively in fast-paced environments while maintaining initiative and productivity during slower periods
- Excellent organizational, time management, and multitasking skills
- Flexibility and willingness to travel as required
Preferred
- Previous Customer Service Experience
- Bachelor’s degree
- Experience using Salesforce
Steel Dynamics, Inc., and all affiliated entities are equal opportunity employers.
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Steel Dynamics, Inc.
Steel Dynamics, Inc. (NASDAQ-STLD) is unique among American steel companies. Founded in 1993, it is the youngest of America’s major steel companies. The company's initial public offering occurred in 1996. It quickly grew to become one of the nation’s premier carbon steel producers. Steel Dynamics' historic growth is a combination of organic capacity greenfield additions and strategic acquisitions. By adding upstream assets that provide raw materials needed to produce high quality steel at each of its steel mills, and bridging downstream assets that fabricate a variety of high quality steel products, Steel Dynamics has broadened its product portfolio and expanded its market diversity.
Steel Dynamics, Inc. offers:
• Competitive Salary and Bonus Compensation Packages
• Aggressive 401k Match
• Profit Sharing
• Stock Options
• Employee Stock Purchase Program
• Relocation and temporary living expenses
5,000 to 9,999 employees
http://www.steeldynamics.com