Customer Service Representative

Customer Service Rep - Call Center Agent

Onsite. (6 months contract to hire) This is a customer service position working onsite in a call center providing support to retail customers.

Responsibilities

• Respond to a queue of customer service tickets via email.
• Look up and track customer orders and research customer loyalty account inquiries.
• Work with internal teams to find answers and resolve customer issues.
• Provide clear, concise, and professional written responses to customers.
• Maintain thorough and accurate documentation of customer interactions and resolutions.

Qualifications

• Prior customer service experience preferred
• Strong written communication skills via email.
• Ability to research issues and collaborate with internal teams.
• Strong multi-tasking skills (working multiple tickets and issues)
• Good documentation skills to track and resolve inquiries.
• Must be reliable and dependable

Comprehensive training will be provided to ensure you are well-prepared for success in this role.