Customer Service Representative

The Plus Group

Pleasant Hill, CA

JOB DETAILS
SALARY
$19–$20 Per Hour
SKILLS
Communication Skills, Customer Escalations, Customer Relations, Customer Support/Service, Data Entry, Data Quality, Detail Oriented, Develop and Maintain Customers, Healthcare, Identify Issues, Problem Solving Skills, Technical Support, Telephone Skills, Time Management, Typing
LOCATION
Pleasant Hill, CA
POSTED
Today
Job Description

TPG has exciting Customer Service Representative positions with a well-established and stable company health service organization in the Pleasant Hill area. The ideal candidate will have a minimum of 2 years of experience in phone-supported customer service,with strong skills in handling challenging customer situations while maintaining professionalism and composure.

Responsibilities:
  • Answer incoming calls and provide high-quality customer support
  • Handle escalated or challenging customer interactions with patience and professionalism
  • Update and maintain customer account information accurately
  • Troubleshoot and resolve customer technical issues in a timely manner
  • Ensure all customer interactions are documented and follow company policies
Qualifications:
  • Minimum 2 years of phone-supported customer service experience
  • Proven ability to manage difficult customers calmly and effectively
  • Strong problem-solving and communication skills
  • Detail-oriented with excellent typing\data entry accuracy
  • Experience in a healthcare or service-related environment preferred but not required

Location: Pleasant Hill, CA area (On-site only - no remote/hybrid)

Call to Action: Email resume to tpgsr@theplusgroup.com
Pay Rate & Benefits: $19-$20 per hour DOE plus Medical Insurance after 60 days and Paid Sick Leave after 90 days

Meet Your Recruiter

Patrick O'Donnell

About the Company

T

The Plus Group

The Plus Group was founded in 1992, when a small team of individuals had a vision to create a customer-centric staffing company – one that would provide innovative, ethical and quality solutions to its customers. In addition to needing supplemental staff, clients needed the associates that would provide those services, and a dedicated team of staff members to coordinate those services. Since then we’ve grown into a full-service, customer-centric staffing company providing a wide range of staffing services. The Plus Group employs nearly 1,000 people and supports the needs of over 300 client companies.

Your career path is our priority. At The Plus Group, we have the inside knowledge and extensive networks to find the job that is the best fit for you.

Our Mission: The Plus Group shall provide innovative, quality, and ethical solutions in the staffing services industry; supporting our customers and employees’ needs through dedication and team commitment to excellence, leading to mutual growth and partnership.

COMPANY SIZE
1,000 to 1,499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1992
WEBSITE
http://theplusgroup.com/