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Customer Service Representative

Biofab Technologies

Pleasant Prairie, WI

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Billing, Biotech and Pharmaceutical, Customer Support/Service, ERP (Enterprise Resource Planning), Interpersonal Skills, Manufacturing, Microsoft Office, Microsoft Outlook, Order Delivery, Order Processing, Purchase Orders, Request for Proposals (RFP), Resolve Customer Issues, Sales, Time Management
LOCATION
Pleasant Prairie, WI
POSTED
3 days ago
Company Summary
Steridose specializes in the design, development and manufacturing of bottom-mounted magnetic coupled mixers and radial diaphragm valves for the bioprocessing industry. As of 2026, Steridose has been newly acquired & now is part of an established group of companies: Holland Applied Technologies, Bio Fab Technologies, Liquid Process Equipment and W.A Tompkins Co.  The full Steridose product portfolio will be operational at the Bio Fab Technologies manufacturing facility, located in Pleasant Prairie, WI. 

We are excited about reinvesting into this fantastic product line and are looking to hirenew team members to help us!  With growth on the horizon and our recent move into a brand-new manufacturing location, the future has never looked brighter. We are seeking a Customer Service Representative to provide our customers with best-in-class response time and ease of doing business.

Position Summary
The Customer Service Representative is responsible for supporting our customers and is the primary contact for questions and concerns on orders and deliveries. 
Job Responsibilities
  • Be the inside face & primary contact for Customers and Clients for Steridose Products
  • Answers to customer inquiries via phone and email
  • Provides product quotes to customers for new equipment and spare parts
  • Intake all RFQs and follow the RFQ filing system
  • Turn RFQ’s into formal quotes using ERP system (M1)
  • Processes customer PO’s; order entry, delivery acknowledgement, establishing work orders and job tickets for manufacturing
  • Obtains accurate information from relating to shipment dates and expected delivery
  • Monitors scheduled ship dates to ensure timely delivery and expedite as needed.
  • Investigates, responds to, and solves customer concerns and complaints
  • Research billing and shipping issues
  • Communicates and coordinates with colleagues as necessary
  • Willingness to handle other projects and responsibilities in other departments
  • Other duties as assigned
Qualifications
  • Excellent interpersonal and customer service skills
  • Shipping knowledge and experience (international and domestic)
  • ERP experience using M1 highly preferred
  • Proficient with MS Office Suite and Outlook
  • Two Year associate degree in communications or business (Bachelor’s Degree Preferred)
  • 3-7 years of previous related experience in industrial manufacturing highly preferred

Physical/Work Requirements
  • Prolonged periods of sitting at a desk and working on a computer

Benefits
  • Competitive Base Salary and annual bonus target
  • Company-subsidized Health Insurance, Dental Insurance, Life/Disability Insurance (covered by company), HSA/FSA
  • Retirement savings plan (401k) with net 4% employer match
  • Industry leading profit share program
  • Unique schedule / summer days

About The Holland Group
  • The Holland Group is a private, family-owned group of businesses with locations in Illinois, Wisconsin, Indiana, Massachusetts, and Pennsylvania.  The Holland Group intends to build a business for decades to come ensuring integrity, passion for action, and meaningful opportunity for its employees.  The Group deploys a best-in-class profit share program and is always looking for its great teams members to help obtain future growth.  While the combined group of businesses are currently ~$150M in annual sales, the Company strives to grow organically and via 1-2 acquisitions per year to achieve ~$400M in sales by 2030.
  • Current Holland Group Businesses (as of February 2026): Holland Applied Technologies, Liquid ProcessEquipment (acquired 2020), Bio Fab Technologies (acquired 2023), W.A. Tompkins (acquired 2024), Steridose (acquired 2025).

 

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Biofab Technologies

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