Benefits:
401(k) matching
Employee discounts
Paid time off
Profit sharing
Benefits/Perks
Competitive Compensation
Paid Time Off
Career Growth Opportunities
Job Summary
Do you find the automotive industry and performance vehicles interesting? Do you like helping people with questions about cars or technology? Then you might be the right candidate to join our organization. We are seeking a Customer Service Representative to join our team of marketing, sales and engineering professionals focused on designing and manufacturing performance upgrades. In this role, you will communicate with customers to identify their needs, process requests, escalate concerns or questions, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
Receive inbound calls and emails from customers
Identify the reason for the customer's call, collect relevant information, and work with sales and engineering to provide solutions
Refer to premade scripts for a variety of customer service topics
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Attend trainings to maintain up-to-date skills and knowledge
Work with Sales and Marketing teams to align messaging and customer interactions
Provide general support to the Sales and Marketing team as need
Qualifications
Previous experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively