Customer Service Representative

Customer Service Representative (Healthcare Call Center)

Location: Plymouth, MI

Pay: $21.00/hour

Employment Type: 6-Month Contract-to-Hire

Position Overview

We are seeking Customer Service Representatives to join a growing healthcare call center team. In this role, you will handle inbound customer calls, answer questions regarding prior authorizations and healthcare benefits, and provide exceptional customer service while accurately documenting information across multiple systems.

This is an excellent opportunity for candidates with recent call center experience who are looking for long-term career growth in the healthcare industry.

Key Responsibilities

• Handle high-volume inbound customer service calls in a call center environment.
• Answer questions regarding prior authorizations, healthcare services, and general account inquiries.
• Accurately enter and update customer information in multiple systems.
• Conduct follow-up calls when necessary.
• Maintain confidentiality while handling sensitive customer information.
• Navigate multiple software applications simultaneously during customer interactions.
• Meet quality, accuracy, and productivity expectations.
• Provide professional, empathetic, and solution-oriented customer service.
• Process and document interactions accurately and efficiently.

Required Qualifications

• Minimum of 1 year of recent high-volume call center experience within the last 2-3 years.
• Stable work history with demonstrated job tenure.
• Strong customer service and communication skills.
• Ability to type at least 30 words per minute.
• Strong computer navigation and data-entry skills.
• Ability to multitask across multiple systems while speaking with customers.
• High attention to detail and commitment to accuracy.
• Ability to work in a fast-paced, metrics-driven environment.

Preferred Qualifications

• Healthcare, medical, pharmacy, insurance, or benefits-related customer service experience.
• Pharmacy Technician Certification.
• Bilingual (English/Spanish).
• Experience working with confidential or regulated information.
• Experience with CRM systems and data entry platforms.

Schedule & TrainingTraining Schedule

• Monday-Friday
• 10:00 AM - 6:30 PM EST
• 4 weeks of paid training

Successful completion of training is required. Participants will complete assessments throughout training and are expected to maintain strong performance and engagement.

Work Schedule

Candidates must be available to work within the following operating hours:

• 7 days per week
• Between 5:00 AM and 10:00 PM

Employees will receive a set schedule within these hours.

Shift assignments are determined through a shift bid process based on training performance and assessment scores.

Mandatory overtime is required during January and February.

Career Growth Opportunities

This organization is known for promoting from within and providing opportunities for long-term career advancement.

Potential career paths include:

• Tier II Customer Service Representative
• Quality Assurance
• Client Administration
• Workforce Management & Reporting
• Claims Operations
• Training & Development
• Team Lead
• Supervisor
• Management Roles

What We're Looking For

We're seeking dependable, customer-focused professionals who thrive in a fast-paced environment and are committed to providing exceptional service. Candidates who are comfortable handling a high volume of calls, learning new systems, and maintaining accuracy under pressure will be successful in this role.

Location: Plymouth, MI

Pay Rate: $21.00/hour

Employment Type: 6-Month Contract-to-Hire

Industry: Healthcare Customer Service

Schedule: Assigned schedule within operating hours of 5:00 AM-10:00 PM, 7 days per week

Job Type & Location

This is a Contract to Hire position based out of Plymouth, MI.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Plymouth,MI.

Application Deadline

This position is anticipated to close on Sep 4, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.