Customer Service Representative

Position Overview

Ultimate Staffing Services is actively seeking an experienced Customer Service Representative to join a client's dynamic team in California. This role is pivotal in ensuring customer satisfaction by providing exceptional service and support. The ideal candidate will excel in communication and problem-solving, dedicated to addressing customer needs efficiently and effectively.

Responsibilities

• Responding promptly to customer inquiries through calls and emails.
• Assisting customers with questions and concerns to ensure their satisfaction.
• Monitoring and maintaining customer records to ensure they are accurate and updated.
• Working collaboratively with other team members to ensure smooth operations.
• Adapting to different customer situations and finding appropriate solutions.
• Ensuring all customer interactions align with the company's standards and policies.
• Providing feedback on customer interactions to help improve the overall customer service process.
• Maintaining a professional, patient, and polite attitude when interacting with customers.

Qualifications

• 2+ years of call center or customer service experience preferred.
• Bilingual Spanish Required
• High School diploma or equivalent required.
• Strong planning, communication, and deadline management skills.
• Must have QuickBooks preferred
• Proficient in Word, Excel, and Outlook. Experience with CRM systems is a plus.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

Required Work Hours

Monday to Friday

Benefits

• Competitive pay rate of $21.00 per hour.
• Comprehensive benefits package including health, dental, and vision insurance.
• Opportunities for career growth and advancement within the company.
• Supportive and collaborative work environment.

Additional Details

The position offers a fixed pay of $21.00 per hour with minimal travel required, ensuring a stable and predictable work schedule.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.