Customer Service Representative

Client Service Representative

ComplyRight, a division of Taylor Corporation, is looking for a Client Service Representative to join our team in Pompano Beach, FL! Here at ComplyRight, our mission is to free employers from the burden of tracking and complying with the complex web of employment laws, so they can stay focused on managing and growing their businesses. We are seeking a friendly, experienced service professional to work on our client service team to help support both our direct customers and reseller partners.

The Client Service Representative is responsible for delivering high-quality client support by responding to client inquiries via phone, chat, email, and Zendesk. This role serves as a key point of contact for clients, owning the service experience from initial inquiry through resolution. The focus of this position is on providing accurate, timely, and empathetic support while maintaining consistent service standards that promote client confidence, satisfaction, and long-term retention.

Your Responsibilities:

• Provide prompt and professional assistance to clients regarding new and existing orders through phone, chat, email, and Zendesk
• Manage customer inquiries and service requests from first contact through successful resolution
• Build strong knowledge of products and compliance requirements to effectively support client needs
• Accurately enter and process orders and support requests in accordance with established order-entry procedures and service protocols
• Identify customer needs and provide guidance or recommendations that support successful outcomes and issue resolution
• Research, document, and follow up on customer concerns that require additional investigation or coordination
• Communicate clearly with supervisors and team members to ensure timely and high-quality resolution of customer requests
• Complete required training to strengthen service skills, expand system knowledge, and align with company values and processes
• Collaborate with team members to support individual and team service goals
• Perform other duties as assigned

You Must Have:

• 2+ years of experience in customer service or in a related field
• Familiarity with standard customer service concepts, practices, and procedures
• Ability to type a minimum of 35 words per minute
• Strong verbal, written, and interpersonal communication skills
• Ability to multitask, prioritize, and adapt in a fast-paced environment switch gears as needed
• Self-motivated with the ability to work independently and proactively
• Proficiency in Microsoft Outlook, Word, and Excel

We Would Also Prefer:

• Previous experience in a call center or retail environment
• Working knowledge of Zendesk

About Taylor Corporation

One of the largest print and communications firms in North America, Taylor's family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world's most recognizable brands.

With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.