Customer Service Representative $25 - $30 per hour | Port Chester, NYAt Royal Comfort, we've been delivering trusted HVAC solutions across Westchester and Fairfield County since 2017. With over a century of combined experience, our team is committed to providing reliable maintenance, repairs, and installations while ensuring top-tier customer satisfaction and year-round comfort.As we continue to grow, we are seeking a Customer Service Representative to join our team. This role goes beyond traditional customer service - you will also play a key part in engaging with customers online and supporting our marketing efforts, including social media interaction and brand presence.Why Work for UsFastest-Growing Company in the Area: Join a company where your role can evolve as we expandStructured and Supportive Environment: Clear processes and systems designed for your successCareer Development: Ongoing training and opportunities to grow within the companyTeam-Oriented Culture: A collaborative, family-like atmosphere built on respect and supportOur Benefits401(k) with up to 3.5% company matchMedical insurance (20% employer-paid for employees)Dental and vision coverage availableShort-term disability insurancePaid training and development opportunities8 paid holidaysPaid time off and vacationPerformance bonuses, referral incentives, and annual rewardsCompany events and team outingsEmployee discountsFully stocked kitchen with coffee bar and snacksSchedule: Monday - Friday, 8:00 AM - 4:30 PMPosition SummaryThis role serves as a primary point of contact for customers, ensuring a positive experience from the first interaction. In addition to handling inbound and outbound communication, you will assist with social media engagement, online inquiries, and light marketing initiatives to support the company's growth and visibility.Key ResponsibilitiesProvide exceptional customer service via phone, email, and online platformsRespond to customer inquiries, schedule appointments, and resolve concernsEngage with customers on social media platforms (comments, messages, reviews)Assist with basic social media management and marketing activitiesSupport internal teams by coordinating customer communication and updatesMaintain accurate customer records and communication logsContribute to a positive and professional brand image across all channels Required QualificationsHigh school diploma or equivalent2+ years of customer service or office experienceStrong written and verbal communication skillsComfortable using social media platforms in a professional settingAbility to multitask and stay organized in a fast-paced environmentProficiency in Microsoft Office (Word, Excel, Outlook)Experience in HVAC or home services is a plus, but not requiredExperience with ServiceTitan or similar software is a plusPositive attitude, reliability, and a team-oriented mindset