Customer Service Representative

Position Summary:

As the first point of contact, serves visitors by greeting, welcoming, and directing them appropriately. Provides general office support with a variety of clerical activities and related tasks including answering incoming calls, directing calls to appropriate employees, flow of correspondence, requisition of supplies as well as additional clerical duties.

Responsibilities:

• Supports the mission and vision of McLaren Port Huron through behaviors that reflect and integrate our values, as evidenced by observation, peer and customer feedback.
• Greet and welcome guests as soon as they arrive at the office.
• Direct visitors to the appropriate person and office.
• Answer, screen and forward incoming phone calls.
• Provide basic and accurate information in-person and via phone/email.
• Approaches customers proactively, utilizes key message and actively listens to assess immediate needs.
• Maintain office security by following safety procedures and controlling access via the reception desk.
• Ensure reception area is tidy and presentable, with all necessary stationery and material.
• Assess patient satisfaction proactively.
• Maintains an accurate log of patients and customers.
• Ensures patient has someone with them at check in; if not calls patient's driver to ensure someone will be taking patient home.
• Selects available resources to meet customer needs; information amenities and or wheelchair assistance when necessary.
• Maintains integrity of confidential information concerning patient information.
• Acts on customer concerns to resolve immediate issue, if possible, or assures contact with the appropriate individual for resolution.
• Assesses volunteer abilities and works to assure both a positive customer and volunteer experience.
• Maintains current knowledge of appropriate hospital policies and utilizes key messages to communicate them to customers.
• Works with patient care team to identify and relay patient information to patients and families.
• Performs other related duties as required and directed.

Qualifications:

Required:

• High School Diploma or GED

Preferred:

• Two (2) years prior customer service experience
• Prior health care experience

Knowledge, Skills, and Abilities:

• Hands-on experience with office equipment (e.g. computer, fax machines, and printers).
• Interpersonal, organizational and communication skills.

Additional Information

• Schedule: Part-time
• Requisition ID: 26003295
• Daily Work Times: 1p-8p or 2p-8p EOW
• Hours Per Pay Period: 13
• On Call: No
• Weekends: Yes