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Customer Service Representative

Coastal Employment

Port Royal, SC

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JOB DETAILS
SALARY
SKILLS
Billing, Communication Skills, Consultative Sales, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Retention/Renewal, Customer Satisfaction, Customer Service Management, Customer Support/Service, Customer Training, High School Diploma, Identify Issues, Interpersonal Skills, Meet Sales Quota, Needs Assessment, Order Processing, Pricing, Problem Solving Skills, Retention Programs, Sales, Sales Strategy, Sales Support, Service Delivery, Willing to Travel
LOCATION
Port Royal, SC
POSTED
Today
Job Position: Customer Care & Sales Advisor I

Location: Port Royal, SC 29935

Pay Rate: $20.00/hr

Shift: Mon - Fri (8am - 5pm)

Coastal Employment is currently seeking a motivated, customer-focused, and solutions-driven Customer Care & Sales Advisor I to join one of our valued clients. This is an exciting opportunity for someone who enjoys helping others, building relationships, solving problems, and creating positive customer experiences.

In this role, you will serve as a trusted resource for customers by providing support, answering questions, resolving concerns, and identifying service solutions that best fit individual needs. This position combines customer service, relationship management, and sales support to create meaningful interactions while delivering excellent service outcomes.

If you thrive in a fast-paced environment, enjoy connecting with people, and are motivated by helping customers find value and solutions, we encourage you to apply.

Travel Requirement:
Occasional travel to Hilton Head Island, SC may be required.

Key Responsibilities
  • Provide exceptional customer support through inbound calls and ticketing systems while maintaining a positive and professional experience.
  • Learn and apply customer care, retention, and sales strategies to support long-term customer satisfaction.
  • Build rapport with customers through active listening, thoughtful communication, and problem-solving.
  • Assist customers with a variety of service-related needs, including:

    • Billing and pricing questions
    • Product and service changes
    • Service appointment scheduling
    • Product returns and exchanges
    • Account updates and modifications
    • Requests related to service cancellations or retention opportunities
  • Troubleshoot and resolve standard customer concerns remotely whenever possible.
  • Educate customers on available products, services, and value-added options.
  • Use consultative selling techniques to recommend solutions that align with customer needs.
  • Accurately process customer orders and account changes.
  • Meet or exceed established weekly and monthly performance goals.
  • Follow approved communication guidelines and procedures.
  • Support additional projects and team initiatives as assigned.
Qualifications
  • High School Diploma or GED required
  • Strong communication and interpersonal skills
  • Excellent active listening and problem-solving abilities
  • Ability to ask thoughtful questions to identify customer needs and recommend solutions
  • Demonstrated patience, professionalism, and empathy in customer interactions
  • Ability to remain calm and effective in fast-paced or high-pressure situations
  • Comfortable working with multiple systems and learning new technology platforms
  • Ability to sit for extended periods and perform regular computer and telephone-based work
  • Ability to lift up to 10 pounds as needed
What Success Looks Like
  • Delivering outstanding customer experiences
  • Building trust and long-term customer relationships
  • Achieving performance and sales goals
  • Maintaining professionalism while adapting to changing customer needs

Join Coastal Employment and become part of a team that values customer relationships, communication, and making a positive impact every day.

About the Company

C

Coastal Employment

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