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Customer Service Representative

Joulé

Portage, MI(remote)

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JOB DETAILS
SALARY
$20–$22 Per Hour
SKILLS
Communication Skills, Consumer Regulations, Continuous Improvement, Customer Experience, Customer Relations, Customer Support/Service, Customer Training, Develop and Maintain Customers, Interpersonal Skills, Market Surveys, Organizational Development/Management, Outsourcing, Procedure Development, Process Improvement, Resolve Customer Issues, Rural Contracts, Sales Promotions, Service Delivery, Technical Leadership
LOCATION
Portage, MI(remote)
POSTED
Today

Job Title: Customer Service Representative
Location: Portage, MI
Type: Contract
Compensation: $20-22/hr
Work Model: Remote – offsite
Schedule: Sunday thru Thursday 8am - 4:30pm (ET OR CT)

Overview
Join a global medical technology leader where customer experience is a top priority. In this remote contract role, you'll serve as a key customer advocate, resolving inquiries, supporting service initiatives, and helping drive continuous improvement across the organization.

Responsibilities

  • Provide customer services relating to sales, sales promotions, installations and communications.
  • Ensure that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.
  • Develop organization-wide initiatives to proactively inform and educate customers.
  • Develop improvement plans in response to customer surveys.
  • Work within well-defined procedures and guidelines to aid in decision making.
  • Handle a variety of work routines in accordance with technical procedures that are well defined.
Requirements
  • Minimum of 2 years experience in customer service or related field.
  • Basic understanding of work routines and procedures within the discipline.
  • Ability to work independently in a remote setting with flexible hours aligned with EST and CST time zones.
  • Strong communication and interpersonal skills.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Ref: #558-Scientific


About the Company

J

Joulé

With extensive scientific, clinical, and healthcare industry experience, Joulé recruiters excel at placing talent across core specialty areas:

  • Scientific staffing for hard-to-find skills

Working across every scientific discipline, Joulé places biologists, chemists, scientists, technicians and other specialists.

  • Clinical lifecycle recruiting

From research to regulations, safety to statistics, Joulé helps clients manage every stage of the clinical development lifecycle.

  • Equipment calibration, maintenance and validation

Laboratory and facility support comes with a total quality commitment backed by ISO 9001:2008 certification.

  • National healthcare recruitment

Trust Joulé’s extensive experience in physician, advanced practice provider and executive direct placement search.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Biotechnology/Pharmaceuticals
WEBSITE
https://www.jouleinc.com/

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