Customer Service Representative

Front Counter Person Print Shop

AlphaGraphics Portland is a locally owned and operated print shop that takes pride in delivering high-quality printing services to our clients. We offer a range of products, from business cards and flyers to large-format banners and custom print projects. Our team is dedicated to providing excellent customer service and ensuring every job is completed on time and to perfection.

We are seeking a friendly, motivated, and customer-oriented Front Counter Person to join our team! This is a customer-facing position where you'll be the first point of contact for clients walking in, calling or emailing for print services. The ideal candidate should enjoy working in a fast-paced environment, be detail-oriented, and have strong communication skills.

Key Responsibilities:

• Greet customers in a friendly and professional manner.
• Provide information on our printing services and assist with product selection.
• Process orders, including quoting, invoicing, and processing payments.
• Handle customer inquiries and troubleshoot issues with print orders.
• Using automated software tools, follow up on estimates
• Coordinate with production staff to ensure jobs are completed on time and to customer specifications.
• Maintain a clean and organized front counter area.
• Answer phones and respond to email inquiries.
• Assist with inventory management and ordering supplies as needed.

Qualifications:

• Previous customer service or retail experience preferred.
• Strong communication and organizational skills.
• Ability to handle multiple tasks efficiently and with attention to detail.
• Basic math skills for processing payments and creating quotes.
• Comfortable using office software (e.g., Microsoft Office, email, etc.).
• Experience in the printing industry is a plus but not required.
• A positive, can-do attitude and a team player mentality.
• Ability to problem solve and be solutions oriented
• Highly detailed with strong organizational and time management skills
• Understanding of basic computer software
• The ability to learn new software quickly
• Professional customer service demeanor
• Highly responsive to customer needs
• Ability to create and maintain customer relationships
• Ability to coordinate multiple schedules
• 2-3 years facing customer service experience required
• High School diploma or GED required, college education in Marketing, Communications or Business preferred

Benefits:

• Competitive hourly wage + potential for performance-based bonuses.
• Opportunity for growth and advancement within the company.
• Friendly and supportive work environment.