Customer Service Representative - Print Center

Canon USA & Affiliates

FORT WORTH, TX

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JOB DETAILS

SKILLS

Adobe Acrobat, Adobe Illustrator, Adobe InDesign, Adobe Pagemaker, Adobe Photoshop, Apple Macs, Best Practices, Billing, Budgeting, Communication Skills, Continuous Improvement, Cost Control, Customer Relations, Customer Service Management, Customer Support/Service, Data Entry, High School Diploma, Industry Standards, Internet Search, Interpersonal Skills, Lift/Move 50 Pounds, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Windows Operating System, Microsoft Word, Presentation/Verbal Skills, Printing, Problem Solving Skills, Production Management, Production Systems, QuarkXPress, Record Keeping, Shipping Operations, Technical Operations, Telephone Skills, Time Management, Vendor/Supplier Selection, Writing Skills

LOCATION

FORT WORTH, TX

POSTED

1 day ago

Overview

Under the direction of the Canon Site Manager, the Customer Service Representative (CSR) serves as the primary contact for customers and outside vendors to ensure projects are produced within client’s time and budget constraints. The CSR is also responsible for day-to-day job intake, work order creation, data entry, record keeping, Estimating, and providing high-level customer service.

Responsibilities

+ Maintain a professional appearance and demeanor that reflects CBPS and the client’s commitment to quality, continuous improvement and respect for individuals

+ Coordinate and attend customer facing design and production meetings to provide printing best practice that supports time and cost saving efficiencies

+ Receive all Print Center requests via phone, email, or walk-ins

+ Identify missing or problematic components and communicate them to the customer and/or Print Production Manager

+ Accurately and timely entry into the Production Management System that consists of adding new customers and vendors, creating estimates, new work orders, job scheduling, job updates, issue resolution tracking, invoicing, job closing

+ Track and enter costs associated with each job estimate to facilitate accurate department billing

+ Communicate effectively with the Site Manager by informing and providing updates regularly to guarantee that overall production and customer objectives are met

+ Complete all required volume quality control tracking logs

+ Receive all questions and concerns and provide updates and solutions to customers

+ Send and obtain proof approvals

+ Complete and maintain all required paperwork, records, and documents

+ Create proofs and lithographic offset plates

+ Follow all required safety procedures

Qualifications

+ High school diploma or GED with experience or vocational/technical certification

+ Minimum 5 years of print and mailing industry experience

+ Excellent verbal and written communication and telephone and interpersonal skills

+ Working knowledge of the Macintosh, PC and Windows operating systems

+ Intermediate knowledge of the following:

+ Prepress, preflight, and workflow industry standards

+ Offset press and digital printing

+ Bindery and press specification (drill allowance, margins, bleeds etc.)

+ Shipping and mailing operation and technology

+ Proficient with the following software:

+ Adobe Acrobat, InDesign, Illustrator, PageMaker, Photoshop

+ QuarkXPress

+ Microsoft Word, Excel, Outlook, PowerPoint, and Publisher

+ XMF workflow or equivalent

Physical Demands

+ Standing for prolonged periods of time - up to 8 hours or more per day

+ Frequent lifting of objects up to 50 lbs. and noise level is usually moderate to loud

+ Fast-paced environment, subject to numerous schedule and priority changes, regular required weekend or overtime work schedules with short notice

What We Offer:

Competitive pay & benefits!

Comprehensive training and development programs that prepare employees to advance from within.

A company focused on creating a positive work and client environment.

Employee discounts on entertainment, products, and services nationwide!

_Come Join Our Team!_

Job Locations _US-TX-FORT WORTH_

Posted Date _7 days ago_ _(5/21/2026 6:04 PM)_

_Requisition ID_ _2026-21118_ _# of Openings_ _1_ _Category (Portal Searching)_ _Customer Service/Support_ _Position Type (Portal Searching)_ _Regular Full-Time_
Canon is proud to be an equal opportunity/affirmative action employer. Minority/Female/Individuals with Disabilities/Veteran. We value the diversity of our workforce and knowledge of our people. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identification, national origin, disability, genetic information or protected veteran status, or any other characteristic protected by law. Click on the following links to learn more "EEO is the Law" poster, "EEO is the Law" poster supplement, NLRA "Employee Rights" poster and Canon’s Pay Transparency Statement.

Canon is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation in order to complete an employment application, or during the application process, please e-mail us at accommodationrequest@cusa.canon.com.

About the Company

Canon USA & Affiliates

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