Benefits/Perks:
- Initial and ongoing training
- Competitive compensation
- Paid holidays and vacation
- Indoor and comfortable working environment
Company Overview:A locally owned and nationally recognized Printing, Signage and Marketing Services company in the Charlottesville, Va market is looking for an experienced Customer Service Representative and Project Estimator.
We have a fast-paced, creative, and flexible work environment that empowers our employees to contribute and work independently with a solid team of experienced professionals.
We work with a dynamic and interesting client base ranging from Museums and Non-Profits to Entrepreneurs Manufacturing, Real Estate, Contractors, and UVA. With the tools and technologies provided, we focus on putting our energy towards creating a remarkably unparalleled experience for each and every customer.
This is where our Customer Service Team comes in! Job Summary:
Our Customer Service Representatives work closely with customers and our sales team, providing support with the goal of increasing sales and customer satisfaction.
Responsibility Overview:
- Provide service to customers in our office, over the telephone, and by email.
- Generate project cost estimates for new inquiries and repeat customers
- Help the customer by identifying their requirements and providing the services and products that best meet their needs.
- Show expertise by communicating with the customer about our products, services, and capabilities.
- Ensure that all their requirements are met for their unique projects.
Skills we are looking for:
- A positive, very detailed oriented people pleaser
- A willingness to be proactive and take action
- Excellent communication skills (verbal & written)
- Strong computer skills
- Ability to multi-task
- Team player that can work with others to deliver a project on time
- Cat Lover -- we have 5 Feline Supervisors at our shop
Skills desired, but not required:
- Previous experience in project estimating
- Printing and signage experience
- Understanding of direct mail and automated marketing
- Experience with PrintSmith or PrintersPlan or SalesForce software platforms
We are one of the nations leading communications businesses backed by 50 years of professional experience and extraordinary growth. While technology plays a pivotal role in our industry, from print, signs and marketing to online ordering portals and more, we believe a rewarding career is shaped by people, purpose and passion.
If you dream of being part of an organization with a great heritage, progressive leadership and cutting-edge technology, discover the world that is Sir Speedy and its independent franchisees. Sir Speedy is a leading industry provider of printing, signs and marketing services, but we’re less corporate culture and more close-knit family. We collaborate on ideas and dreams. Push boundaries. Solve challenges. Look out for one another. And yes, we work hard…and play harder. It’s part of our DNA.
With several career paths to choose from – sales, marketing, design, production, operations – no matter the role you choose, you’ll be working in an organization that cares about you. At Sir Speedy you can make a difference.