Customer Service Representative & Project Support

Customer Service Representative & Project Support

Location: High Point, NC

Pay Rate: $21.00/hour

Employment Type: Contract-to-Hire

Schedule: Monday-Friday, Standard Business Hours

Position Summary

A leading furniture company is seeking a Client Services Representative & Project Support professional to support residential client service, order administration, and hospitality projects.

This position will work closely with clients and internal teams to manage quotes, sales orders, purchase orders, invoices, product inquiries, samples, shipping updates, and order follow-up. The role also provides day-to-day administrative and project support to the hospitality team.

This is a great opportunity for someone with customer service and order-entry experience who is highly organized, dependable, and interested in developing a career within the furniture, interior design, client services, or project management space.

Responsibilities

• Respond to client inquiries and research product, pricing, and order-related questions

• Coordinate communication between clients, internal departments, vendors, logistics partners, and international teams

• Enter quote requests and sales orders into the ERP system

• Verify product details, quantities, finishes, pricing, client information, and supporting documentation for accuracy

• Prepare deposit and balance invoices and vendor purchase orders

• Maintain organized digital files, correspondence, and order documentation

• Track outstanding information, approvals, materials, and next steps for active orders

• Provide clients with accurate production and shipping updates and communicate delays or discrepancies

• Coordinate fabric, finish sample, and other product sample requests and shipments

• Assist with shipping documentation, including bills of lading

• Maintain finish sample inventory and related records

• Document customer service issues and claims, gather supporting information, and track issues through resolution

• Provide administrative and project support to the hospitality team as needed

• Collaborate across departments to help ensure orders and client requests are completed accurately and on time

Qualifications

• Associate degree required; bachelor's degree preferred

• Previous experience in customer service, order entry, sales support, administrative support, or a related role

• Working knowledge of Microsoft Outlook, Word, and Excel, with Excel used regularly in this position

• Strong written and verbal communication skills with professional email etiquette

• Ability to learn new procedures and systems using established training materials and resources

Preferred Experience

• Degree or coursework in business, international business, interior design, supply chain, or a related field

• Previous exposure to the furniture, interior design, showroom, residential design, or hospitality industries

• Experience working with quotations, sales orders, invoices, or purchase orders

• Familiarity with ERP or order-management systems

• Experience supporting designer, trade, or business-to-business customer accounts

• Familiarity with furniture materials, finishes, upholstery, specifications, or shop drawings

• Interest in developing long-term skills in client services, operations, or project management

Prior experience with the company's specific ERP system is not required. Training materials and established procedures will be provided.

CRG Benefits

CRG Contractors who work 30+ hours per week are eligible to elect benefits through CRG after 90 days of employment.

Voluntary Benefits Options:

• Medical / Health Insurance (Multiple Plan Options)
• HSA and FSA Options (CRG will match $500 of your HSA contributions!)
• Vision and Dental Insurance
• Virtual Visits for Urgent Care, Psychiatry, and Therapy
• Voluntary Life and AD&D Insurance
• Voluntary Short & Long-Term Disability Insurance
• Accident, Hospital, & Critical Illness Insurance
• 401K with up to a 4% match. Enrollment & contributions can begin on the first day of the quarter following 90 days of employment

Category Code: JN003