We are hiring a Customer Service Representative to handle high volumes of inbound calls and emails, identify customer needs, and provide effective solutions related to HVAC/R equipment and parts. The role involves building rapport, documenting interactions, and meeting team and individual goals. Candidates should have a high school diploma or GED, experience in customer service preferred, and strong communication skills. Knowledge of HVAC/R is required, along with computer proficiency and good organization. The position offers benefits such as 401(k), health/dental/vision insurance, paid time off, bonuses, relocation and signing bonuses, and opportunities for career growth. Training and development are also provided to maintain skills and knowledge.