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Customer Service Representative PT (Parks)

City of Arlington

Mabank, TX

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JOB DETAILS
SALARY
$16.91–$21.14 Per Hour
SKILLS
Background Investigation, Calculators, Computer Skills, Customer Support/Service, Data Entry, Facilities Management, Facilities and Maintenance, Fax Machines, Interpersonal Skills, Lift/Move 50 Pounds, Multitasking, Negotiation Skills, Office Equipment, PC (Personal Computer) Systems, Performance Analysis, Performance Reviews, Typing
LOCATION
Mabank, TX
POSTED
1 day ago
SALARY:

$16.91 - $21.14 per hour

JOB SUMMARY:
Under general direction provides customer service by greeting customers, answering multi-line telephone, taking messages and responding to customer inquiries.

THIS POSITION IS FOR CANDIDATES WITHOUT A DRIVER'SLICENSE.

ESSENTIAL JOB FUNCTIONS:
  • Provide customer service by accessing patron information, receiving money, and assisting with customer inquiries regarding programming or facility usage.
  • Perform facility maintenance and setup and respond to issues in the facility such as cleanliness or other issues.
  • Ability to negotiate patron account information, apply policies and procedures, perform standard data entry tasks, and coordination and scheduling of programs.
  • Respond to multiple demands for information from the public and adjust to change with respect to the subject matter or informational need expressed in the user's inquiry.
OTHER JOB FUNCTIONS:
  • Work with various vendors, outside agencies and other department to accommodate needs for facility access, program information, or facility orientation.
MINIMUM QUALIFICATIONS:

Knowledge, Skills and Abilities:
  • Knowledge of modern office methods, practices and equipment.
  • Knowledge of facility management to ensure a safe and productive experience for users and customers.
  • Skill in operating a multi-line telephone.
  • Ability to learn and apply computer skills to register customers, authorize refunds and account for site revenues.
  • Ability to apply appropriate interpersonal skills with the public and city staff to maintain positive relations.
  • Ability to maintain the cleanliness and safe condition of the work site.
  • Ability to perform a variety of physical skills including but not limited to seeing, sorting and typing.
  • Ability to lift or exert forces equivalent to lifting 50 lbs.
  • Ability to operate a variety of office equipment including a personal computer, fax machine, telephone, calculator, etc.
Qualifying Education and Experience:

High school education and a minimum of six months related clerical/customer service experience.

PRE- EMPLOYMENT SCREENINGS:
  • Criminal background check
  • Physical and Human Performance Evaluation (HPE)


City of Arlington is an Equal Opportunity Employer.

About the Company

C

City of Arlington

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