The City of Oxnard’s Public Works Department is seeking a Customer Service Representative with strong technical and customer service skills to be part of the Environmental Resources Call Center team. The ideal candidates will have knowledge of standard office practices and procedures, public works services, and be able to communicate information clearly and concisely to a wide range of individuals.
The Public Works Customer Service Team (Call Center) provides information and solution-based action for Oxnard residential & business customers on the entire spectrum of City of Oxnard Public Works, with the majority of requests for trash/recycling. Other calls related to public works will be for water, wastewater, street maintenance, parks, facilities &other maintenance services, trees, traffic impacts, signals, engineering/capital projects, special districts, the utility rate assistance program, special workshops and community events. This position will be responsible for a high volume of customer interactions in the Public Works Department’s Call Center. The position will focus on answering phones and assisting customers contacting the Public Works Call Center regarding the full spectrum of department services, programs and projects.
WHAT YOU’LL DO:
Use a variety of computer software and billing applications;
Wear a headset during an 8-hour work shift.
Handle a large volume of inbound and outbound calls in a timely manner.
Receive and answer daily incoming calls from Oxnard residential (primarily Spanish-speaking) and business customers requesting information and service orders for public works functions such as trash/recycling, water, streets, parks, traffic impacts, and community events.
Generate service orders requested by customers for a variety of public works functions including trash/recycling, water, street maintenance, parks, traffic signals, and other maintenance services.
Assist the public with inquiries by answering questions or tracking down the appropriate public works staff member to provide accurate information and resolution.
Create and maintain a variety of logs and other records.
Possess excellent customer service skills in interacting with customers, residents, businesses, and other City departments.
Verify appropriate service level costs for system entry; prepare and generate appropriate reports.
Maintain an understanding and awareness of the City organization and community.
Use unwavering strong judgment, honesty, and ethical practices in responding to the public’s requests.
Interpret, explain, and apply City rules, regulations, ordinances, and practices.
Use tact, discretion, patience, and understanding in dealing with the public.
Maintains sensitive and confidential information.
PAYROLL/CLASSIFICATION TITLE: Administrative Services Technician, Senior
DISTINGUISHING CHARACTERISTICS:
This classification is distinguished from the Administrative Services Technician in that it performs more advanced processing of transactions and performs basic research, verification and reconciliation of accounts, data and/or other information related to assignment area.
SUPERVISION EXERCISED/ SUPERVISION RECEIVED: Receives general supervision on routine items which are performed according to established standards and procedures and receives specific work instruction regarding non-routine matters and deadlines.
WORK SCHEDULE:
The work week schedule for this recruitment is generally between the hours of Monday through Friday from 8:00 a.m. to 5:00 p.m. This position may be required to be available to work additional hours as needed to respond to workload needs. The work schedule is subject to change based on operational needs. The City does not offer hybrid or remote work.
| Location | 93036, CA |