Clinic Customer Service RepresentativeLocation: Far Rockaway, NY Job Type: Full-Time Department: Front Office / Patient Services Reports To: Office Manager or Clinic AdministratorJob SummaryWe are seeking a friendly, organized, and customer-focused Clinic Customer Service Representative to join our healthcare team in Far Rockaway, NY. The ideal candidate will be the first point of contact for patients, providing exceptional customer service while ensuring a smooth and efficient check-in and scheduling process. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced medical office.Key Responsibilities
Greet patients and visitors in a professional, courteous, and compassionate manner.
Answer incoming phone calls and respond to patient inquiries promptly.
Schedule, confirm, and reschedule patient appointments.
Register new patients and update existing patient demographic and insurance information.
Verify insurance eligibility and collect co-pays, deductibles, and outstanding balances.
Maintain accurate patient records using the electronic medical record (EMR) system.
Assist patients with completing required forms and documentation.
Coordinate referrals, authorizations, and appointment reminders.
Communicate effectively with physicians, medical assistants, nurses, and administrative staff.
Resolve patient concerns professionally and escalate issues when appropriate.
Maintain patient confidentiality and comply with HIPAA regulations.
Perform general administrative duties, including filing, scanning, faxing, and data entry.
Keep the reception area clean, organized, and welcoming.
Qualifications
High school diploma or GED required.
Minimum of one year of customer service or medical office experience preferred.
Experience with electronic medical records (EMR) and medical scheduling systems is a plus.
Bilingual (English/Spanish) preferred.
Knowledge of medical insurance verification and patient registration processes is preferred.
Skills and Competencies
Outstanding customer service and interpersonal skills.
Strong verbal and written communication abilities.
Excellent organizational and multitasking skills.
Ability to work efficiently in a fast-paced clinical environment.
Strong attention to detail and accuracy.
Basic computer proficiency, including Microsoft Office and EMR systems.
Professional appearance and positive attitude.
Ability to maintain confidentiality and handle sensitive information.
Physical Requirements
Ability to sit, stand, and walk for extended periods.
Ability to lift up to 20 pounds occasionally.
Frequent use of computers, telephones, and office equipment.
Numbers & Facts
Location
Queens, NY
Salary
$29
Skills
Administrative Skillsunmatched
Certified Medical Assistantunmatched
Co-Paymentsunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Data Entryunmatched
Demographicsunmatched
Detail Orientedunmatched
Documentationunmatched
Electronic Medical Recordsunmatched
English Languageunmatched
Fax Machinesunmatched
HIPAA (Health Insurance Portability and Accountability Act)unmatched
Health Insuranceunmatched
Healthcareunmatched
High School Diplomaunmatched
Insuranceunmatched
Interpersonal Skillsunmatched
Lift/Move 20 Poundsunmatched
Medical Officeunmatched
Microsoft Officeunmatched
Multilingualunmatched
Multitaskingunmatched
Office Equipmentunmatched
Organizational Skillsunmatched
Patient Careunmatched
Patient Confidentialityunmatched
Patient Registrationunmatched
Physical Demandsunmatched
Physician Assistantunmatched
Presentation/Verbal Skillsunmatched
Record Keepingunmatched
Regulationsunmatched
Spanish Languageunmatched
Telephone Skillsunmatched
Writing Skillsunmatched
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