Customer Service Representative

Aston Carter

Racine, WI

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JOB DETAILS

SALARY

$21–$23 Per Hour

SKILLS

Accounting, Artificial Intelligence (AI), Calendar Management, Communication Skills, Consulting, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Service Management, Customer Support/Service, ERP (Enterprise Resource Planning), Establish Priorities, Finance, Food Services, HVAC, Human Resources, Multitasking, Negotiation Skills, On Site Support, Operational Support, Order Management, Plumbing, Purchasing/Procurement, Resolve Customer Issues, Retail, Salesforce.com, Service Delivery, Supply Chain, Telephone Skills, Track Customer Issues, Training/Teaching

LOCATION

Racine, WI

POSTED

1 day ago

Position SummaryWe are seeking a Customer Service Representative / Dispatcher to be the first point of contact for our customers. In this role, you'll handle incoming calls, schedule service appointments, and coordinate with our field technicians to ensure efficient service delivery.This is a great opportunity for individuals coming from retail, food service, hospitality, or recent graduates looking to start a career in operations, customer service, or the skilled trades industry. No prior HVAC or plumbing experience required-we'll train the right person!What You'll Do+ Answer incoming customer calls with professionalism and empathy+ Schedule service appointments and dispatch technicians efficiently+ Communicate clearly with technicians regarding job details, updates, and scheduling changes+ Maintain accurate customer records in our system+ Follow up with customers to confirm appointments and ensure satisfaction+ Handle basic customer inquiries and resolve concerns when possible+ Prioritize and adapt to a fast-paced, changing environment+ Support team operations and contribute to a positive office cultureRequired Qualifications+ 2+ years of experience in Customer Service, Order Management+ Strong communication, negotiation, and closing skills+ Proficiency with CRM systems (Salesforce, HubSpot, or similar)+ Experience navigating ERP+ Ability to manage multiple tasks and prioritize effectively+ High level of motivation, persistence, and resilienceJob Type & LocationThis is a Contract to Hire position based out of Racine, WI.Pay and BenefitsThe pay range for this position is $21.00 - $23.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Racine,WI.Application DeadlineThis position is anticipated to close on Jul 8, 2026.About Aston CarterAston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com ( astoncarteraccommodation@astoncarter.com) for other accommodation options.San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

About the Company

Aston Carter

Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. We have an unrivalled commitment to delivering first class service to clients and business professionals across a variety of business disciplines, including Accounting and Finance, Change and Transformation, Compliance, Management Consultancy, Operations, and Risk and Regulation. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our client’s unique needs. Aston Carter is part of Allegis Group, a global talent solutions provider.

COMPANY SIZE

5,000 to 9,999 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

1989

WEBSITE

https://www.astoncarter.com/

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