Customer Service Representative

Customer Service Representative

We are hiring for our Woodbridge location. Do you enjoy interacting with others, making connections, and helping people? Then you're an excellent fit for the customer service representative position at our company! You'll be responsible for face-to-face interactions with customers, responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you'll love, we highly encourage you to apply.

C&L Autobody, located in NJ, is seeking a friendly and customer-oriented individual to join our team as a Customer Service Representative. With a competitive hourly salary ranging from $19 to $23, we offer an exciting opportunity for someone looking to excel in a dynamic and fast-paced environment. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our valued customers. Your main responsibilities will include assisting customers with their inquiries, managing phone calls and emails, and ensuring customer satisfaction throughout the process. Join our dedicated team and contribute to our mission of delivering top-notch customer service in the automotive industry. Apply now and be part of our team at C&L Auto Body.

Responsibilities

• Greet customers upon arrival and convey information efficiently and effectively.
• Follow the organization's policies and procedures.
• Respond to customer inquiries, product and repair questions, and customer complaints.
• Communicate updates to customer regarding their vehicle status.
• Maintain customer files and appointments, organized and prepped for drop off
• Answer phones and assist customers with questions and/or concerns.
• Troubleshoot with your team on any info relayed from the customer.
• Assist customers in finding solutions and alternatives for their insurance claims inquiries.
• Ensure accurate and efficient processing of payments.
• Maintain a professional and positive demeanor while interacting with customers.
• Work collaboratively with team members to achieve excellent customer service and satisfaction.
• Respond to customer inquiries and provide information about products and services.

Qualifications

• Excellent communication skills, both verbal and written, are required for this position.
• The candidate must possess strong problem-solving skills and be able to make effective decisions.
• Multitasking and prioritizing tasks efficiently are crucial abilities needed for this role.
• Exceptional customer service skills are a must to excel in this position.
• Proficiency in using computer systems and software is essential for the job.

Compensation $19 - $23 hourly About C&L Autobody

C&L Autobody is a regional Multiple-Shop Organization (MSO) with 11 body shops throughout Morris, Essex, Sussex, Warren, Union, and Middlesex counties in Northern NJ. We also manage one of the largest towing fleets in the state.

As one of NJ's largest family-owned MSOs, we pride ourselves on delivering an unmatched level of customer service and craftsmanship for all your collision repair needs.

We offer full benefits (medical, dental, and vision), paid time off, paid holidays, and a 401(k) with a company match. Work hours are Monday through Friday, 8 am to 5 pm, with occasional Saturdays.