Customer Service Representative Recreation - PT

Please note Work hours are Monday - Friday 3PM - 8PM/close and Saturday 8AM - 5PM/close

JOB SUMMARY

This position is responsible for performing a variety of administrative and clerical work involving general customer services, assist in ordering and organizing office supplies.

ESSENTIAL JOB FUNCTIONS:

• Greet all patrons and provide information on all recreational activities and locations.
• Register patrons for activities through Rec Trac software.
• Answer multi line phone system and direct all calls to appropriate staff member, department or provide information on all recreational activities and locations.
• Check-in patrons for classes at facility.
• Balance daily cash drawer for all sales taken during shift and secure money in safe.
• Secure building during operating hours and at closing.
• Performs other related assigned duties.
• Evening and Saturday hours required.

MINIMUM REQUIREMENTS TO PERFORM WORK:

• High School Diploma
• 1year work experience
• Or equivalent combination of education and experience.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of office procedures and machines;
• Skill in the use of personal computers and office software including word processing and spreadsheet applications.
• Ability to contact appropriate personnel to handle problems and emergencies effectively.
• Ability to communicate clearly, both orally and in writing.
• Ability to operate a computer; ability to maintain confidential information.
• Ability to meet and deal appropriately with town employees, officials, and the public.

PHYSICAL REQUIREMENTS:

Little or no physical demands are required to perform the work. Work effort principally involves sitting to perform work tasks, with intermittent periods of stooping, walking, and standing. There may also be some occasional lifting of objects such as ledgers or photocopy and computer paper (up to 30lbs.).

WORK ENVIRONMENT:

The work environment involves everyday discomforts typical of offices, with occasional exposure to outside elements. Noise or physical surroundings may be distracting, but conditions are generally not unpleasant.

To deliver superior performance in a manner that is distinctive and impactful to each person served and that establishes a standard for quality that endures for generations.